Customer service
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Product or Service Quality

My garage door started beeping, I called Sears because I have a warranty. I told them the problem and was told what I needed.

Appointment was made but was not kept. The day of the service call is when I was told the appointment had been cancelled. I think that was unprofessional. I should have been told that Sears did not cover that part of the warranty, not sitting around waiting for a service man to show up.

Very disappointed in the quality of this service. Now I have to stand on a ladder and take care of the problem myself.

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