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AND THEY WONDER WHY THEY ARE LOSING CUSTOMERS...Ordered a dishwasher with connecting hose.Connecting hose did not come on delivery truck.

Called customer service and was told I would have it in two days. Two days later I was told it was another week out. It's not that the hose is on back order, they have the part, they just don't want to send a truck out to deliver. I ask them to overnight mail, and they say they can contact the warehouse with my request and they warehouse will get back to me in 24-48 hours.

THERE IS NO TRYING TO PLEASE THE CUSTOMER, just a circular logic that only people who work for Sears understand.

Home Depot isn't any better.I hear JCP sells appliances, maybe they are worth a try.

Review about: Sears Customer Care.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

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Anonymous
North York, Ontario, Canada #1269742

Shop the independent stores - fantastic service - the old adage is true, price, service and quality. The independent stores offer all three.

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