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On july 26, 17 we bought a washer at a sears in cerritos CA. It was scheduled to be delivered on july 28.

I called the delivery dept. july 27th to cancel my order since i had found a cheaper one elsewhere. They told me that the order was canceled and that within 10 days my money would be but back to the debit card i used. 2 weeks later nothing.

So i called customer service and they told me that they would look into it and they would call me within 48 hrs. 48 hrs later no call so i called again they said they couldn't help me because it was out of the time frame to call the store directly and see what they can do. I call the store they say the same thing they can't help me to call delivery dept and find out if my order was even canceled. I call the delivery dept.

And they say the order has been canceled they dont understand what happened to my money that they will look into it and wirhin 48 hrs someone will call me. 48 hrs later i had to call back because no call. They tell me your refund has been sent to your bank since july 30th. Call your bank and ask where's your money.

So i call the bank and they said they don't even accept checks only wire transfers and if they had received a wire transfer it would of been in my account already. I call back they say again they'll have someone look into that and call me back that there's nothing else they can do. So i call back upset to the store where i bought it complaining about how ridiculous this ordeal is. He advice to call customer solutions.

I do and they look up my account and they say good news your check was delivered to your house on july 30th so you should receive it no later than this monday. I ask what address did they send it to since they never asked for my address. They sent it to an old address they had of mine. I would think that at least they would sent it to where the washer was scheduled to be delivered but nope.

So now i have to wait another 48 hrs for someone to call me back and tell me whats the plan now.

Of course no call it is now August 21, 17 and i called to complain about it but theres no manager or anyone i can talk to they just told me that as of August 18th the claim is finally in the right place and that on August 21st they had received the claim and are working on it and i should receive a call within 72 hrs. Almost a month later and no where near finding out when im getting my money.

Review about: Sears Delivery Service.

Reason of review: Poor customer service.

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I couldn't figure out how to update my review so I'm leaving it as a comment. On August 24th I finally got an email saying that they have cancelled the check and reissued one to the correct address and to expect it within 21 days.

they write the address they sent it to. My address is 1304 they sent it to 134 so of course I go ahead and email them back like it says in the email to do so if I have any more questions or concerns. They tell me I have to call customer solutions. So I do and of course they tell me that an email has been sent and that someone will call me back in 48 hrs.

It is now August 30th and I finally called back since no email or call and they told me that it shows that on August 28th they sent the email and it has been received that they should work on it soon and reissue my check soon , to expect a call from them.

It upsets me that I called on the 24th and barely Monday the 28th the email was sent but of course no one to complain since all they can do is send emails. Ugh.


Another perfect example why nobody should ever shop at sears. Good luck I hope you get your money before they file fore bankruptcy. Rochester NY

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