Purchased Kenmore elite $2,600 refrigerator and it has broke 3 times. Have to wait at least 1 week for repair visit, they always have wrong parts and then another week for a different repair visit.
Now in July, refrigerator doesn't work at all. We have 3 kids under 11 and no way to keep food/water cold.
Now waiting 10 days for service visit after 2 visits already with issues with refrigerator.
They now want me to purchase extended warranty and I just want this crappy refrigerator out of my house. Can't be trusted to keep food cold/frozen and have wasted over $400 in groceries over the last 3 months.
This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $2600. kleined is overall dissatisfied with Sears. The most disappointing about kenmore elite refrigerator at Sears was repair service dependability, refusal to refund and attitude of repair person Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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