Not resolved
Customer service

We had a technician from Sears Home Service come out to address the UE error code on our washer. He spent 10 minutes on it and told us that there is a recall related to the UE code on these washers.

He gave me all the info to call but tell me to call the next day b/c he need to upload his diagnostic result. I called the next day and they told me that there is no recall on the model. I called Sears back and demand a full refund on the service since he mis-diagnostic the issue and they all told me that there is nothing they can do.

Bad service .. I would never go to Sears again.

Review about: Sears Washing Machine Repair.

Reason of review: Poor customer service.

Monetary Loss: $75.

Preferred solution: Full refund.

I didn't like: Feel like i was scam.

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