Today I ordered a coat from Sears at their extended black Monday sale and used a promo code for an additional 15% off that was advertised on their website. Coat was originally $140.00 marked down to $70.00 and after using promo code total with tax and shipping was $63.00. placed the order got an email confirmation item would arrive in 6-8 business days. Credit card was charged. And then I get an email an hour later with this message:
We are sorry we are unable to fulfill your order because the items are no longer available.
We hope you will forgive us and give us another chance to meet your needs. Our Personal Shoppers are ready to assist you in finding a comparable product and replacing your order.
That was good. Not only did they get me in their store but they got me to use my CC and then told me just kidding let us help you find something different!
Well come take a walk with me to Kohls or Wal-mart or Target. How do you think this coat looks on me? Won't ever shop online or in person at Sears again!