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Was promised the removal of Bathtub and new floor installation would only take three days. We are on day # nine.

It took two guys to remove the old tub and do some roughing, and haul the old tub away. Next day the tile guy came and announced that it would not right replacing only two rows of tile five rows would look better. So called Sears and asked if we could increase the contract amount and include the 60 additional tiles. They informed me that I would have to deal with the tile specialist myself.

He charged an $1500 on top of the $3,400. Now a $3,400 bathroom is costing $4,900 and the $1,500 has to be paid independently of the $3,400, using a separate Credit Card.

What a rip-off. I will never deal with that organization.

Review about: Sears Credit Card.

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Sears Response

This sounds like a very odd situation. Please email searsservice@searshc.com with the results of your customer service inquires, along with the URL to this post and the full name, address and phone number associated with the service order.

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