The nerve of the customer service people at sears is unmatched.I have a samsung dryer that I purchaced at sears about a year ago.
It stopped working three weeks agoAnd they still will not send a service person to my house because "Its too far from one of their stores". I live in wyoming and the closest sears is 120mi. away this may seem excessive but if you live in a state like wyoming then you understand that driving that far to make a major purchace is pretty common. At the time I bought it and a matching washer I was assured that they would come if any warranty issues happened.
I have spent hours and hours explaining that no local shops work on this brand in my town just to be refered to places 300mi. away, rent to own stores, and ironicly laundrymats. moast recently I was told wait 24 to 48 hours and a case worker will contact me. 2 days later i call back to hear that i need to wait longer.
Finally I called the customer complaint dept. and said i wanted an answer as to if i was ever getting service right now... aparently everything at sears takes 24 to 48 hours. All this and I can tell you the sears vans have been spotted in my town neumorus times by me and other members of my family assisting other people.
What did I do to deserve this treatment? Am I supposed to give you my money in exchange for empty claims? Will I be at the laundrymat for the fourth weekend in a row this weekend? I wish someone would take that bet.
you sears, F#@!you very much