I ordered 6 pairs of briefs online for $6.98 each, a total of $41.88. When they arrived they were all labeled 3 for $16.
I called Sears Customer Service to see if they would honor their own labeled price. I tried the automated service and was hung up on after 10 minutes following prompts and waiting on hold. I called back and got through to a representative in the Philippines who put me on hold and came back with a scripted response, the essence of which was "too bad, so sad", that price is only good when the items are purchased at a store, not online. I asked to speak to a supervisor (who answered after I waited another 10 minutes on hold) who said he would send my request to a processing team for review after he put me on hold again.
Really? This does not seem like a request that should have to go under any review, it is pretty straightforward. It seems like my only recourse is to return the briefs to a Sears store and rebuy them at the store to get the discount.
This is a monumental waste of my time, and a negative testament to Sears customer service. I will never purchase another item from Sears online as I have no confidence it will be the lowest Sears price at any given time for an item.
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