If you live in NH or another state that does NOT have a sales tax, beware of calling Sears for service on something you bought from one of their stores. We have a treadmill & called the toll-free number for Sears service & scheduled a service call.
The next day, they had charged our credit card with the price for the service PLUS another charge & when we called to ask about the extra charge they said it was for Florida sales tax! When we explained that NH doesn't have a sales tax & the service was to be performed in NH by NH techs, they told us we had called the Sears service center in Florida, so Sears had to collect the Florida sales tax! This is illegal, according to the NH State Revenue Dept so BEWARE!
Sears is probably collecting the 'sales tax' then keeping it for themselves. They also have totally eliminated their entire 'Customer Service' department, so you have no place to call & lodge a complaint.
Monetary Loss: $11.