Ordered a rocker/recliner from Sears.com. Received notice that item was delivered to store, great, fast shipping, good price.
Wrong color, wrong manufacturer. All they could do was cancel the order and wait for charge to cancel as well. Meantime, sale on item was ending in less than 24 hours.
Placed a new order, having it shipped to different store (that store did not have the means to replace with correct item...or so they say). Instead of a few days for delivery it is now taking 26 to 28 days to ship.
I erred in the email address where all notifications are going to. I could not correct it in the update info page. I called customer service, was told they could do it from there end but it would not last. If I wanted any more correspondence I'd have to contact them again and they would change it again.
I have tried several times to change the email address on the page where such changes are made but all the old info remains.
I have never heard of such a thing, not being able to update info on the update info page. And delivery taking so long. And not being able to make an exchange rather than canceling and reordering.
Where do customers go for good prices, good service and good customer care? It no longer exists.
Review about: Sears Shipping Service.