I ordered $500 worth of goods through what I thought was Sears but did not realized until after I hit "go" that I had actually ordered from one of their marketplace vendors. No big deal I thought...WRONG!
It has now been 2 months and I have yet to receive my merchandise - no communication from the vendor (they ignore my emails & phone calls) and Sears just says to contact the vendor.
Sears charged my card and I also used a Sears voucher.
I would stay clear of Sears.com - you will get no help from Sears if something goes south.
Monetary Loss: $500.