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I ordered $500 worth of goods through what I thought was Sears but did not realized until after I hit "go" that I had actually ordered from one of their marketplace vendors. No big deal I thought...WRONG!

It has now been 2 months and I have yet to receive my merchandise - no communication from the vendor (they ignore my emails & phone calls) and Sears just says to contact the vendor.

Sears charged my card and I also used a Sears voucher.

I would stay clear of Sears.com - you will get no help from Sears if something goes south.

Monetary Loss: $500.

Location: Cleveland, Texas

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Alekzander Pso

Ordered something from Kmart and the items came from Happy Deal. They sent the wrong sizes and said I should have ordered the right size. U fought with them and still to this day, never received a refund or the correct size.

Guest

I just spent the better part of 3hrs just trying to get to ANY CUSTOMER SERVICE at Sears - Only to have them relentlessly trying to get personal information - & they were the least bit concerned that their website would NOT let me place a $300 order - fishy? Then after being tossed around in the automated & (4) reps who didn't listen to anything I said - I found myself thinking THIS IS A SCAM - OMG

Guest

I bought 12 pair of crew socks from Sears online. These socks are flimsy and too small.

They say it fits shoe size 12-15 - I am a 13 and they are too tight. Perhaps sizes run different in Pakistan where they were made? Nevertheless, I have been trying to return them since I received them 3 weeks ago but this has been a nightmare!!! This included several messages to the marketplace seller and three Sears chat assistants.

I will never buy from a Sears marketplace seller again!! Amazon is so much easier to deal with.

Guest

+Hello My Name Is LaTonya I Placed An Order Over A Month Ago 11/2019, I Had No Idea That I Was Ordering From Marketplace Happy Deal 365 They Sent My Items To The Wrong Address Then They Found 1 And Sent That However I Have Been Waiting For The 2nd One To Come In So I Can Send Them Both Back I have Sent E Mails I have Called No Return Nothing Sears Customer Service Is Giving Me The Round Around And Are Not Helpful At All I Want To Do Is Return The One I Have And Be Refund For Both Of These Items Sears Was My Go To Place Now I Don't Want Nothing To Do With Sears Now I See Why They Are Closing Stores Like They Are If You Are Treating Your Customers Like This On One Is Going To Shop With You.. VERY VERY VERY DISAPPOINTED!!!!!!! I Hope To her From Some One Soon..

Guest

I am Experiencing The Same Thing I Placed An Order November 13th 2019 They Lost The Order Then Sent It The Wrong Address, They Sent 1 Of 2 Items Still waiting To Received The 2nd One So I can Send Them Back Very Pissed Off Bad Business For Sears I Thought I Was Ordering From Sears As Well Come To Find Out It Was Happy Deal 365 I Have Sent E Mails Phone Calls And They Have Not Yet To reach Out To Me.. I Will Never Order From Sears Again.. Even Sears Customer Service Is Giving Me The Round Around..

Guest

I was going to place an order for treadmill and states free delivery. However at the end of order it says delivery cost 207.00.

I texted Sears regarding the matter and rep stated will get call back within 24 hours well it been 5 days still waiting. I wanted too sad if Sears endorse the marketplace then Sears should be responsible too fix this issue.

Guest
reply icon Replying to comment of Guest-1618236

Iโ€™m pissed because I ordered a treadmill, sears.com said they canโ€™t do anything I have to contact the marketplace but they donโ€™t have a phone number to contact them been a big a hassle pit in for the return and refund but I canโ€™t get in touch with anybody , I didnโ€™t know the merchandise was coming from a third party. Iโ€™m very pissed.

Guest

cnceled my order two days later with no reason listed

Guest

Sears.com is the worst eCommerce site for business, itโ€™s misleading site that will make you lose your money.I will never do business on that site.They send you fake merchandise, and refuse to refund you money when you request theirs item to be return.

Guest
reply icon Replying to comment of Guest-1501833

Sears is the worst website to do business with.They sold me a fake thermostat $80.When requested for my refund, now they are telling to contact a so called third party vendor.I will never do business with Sears,com.This is very sad for a reputable company to treat their customers.

Guest
reply icon Replying to comment of Guest-1501833

I have been having serious issues with them. Now they charged my card an additional 106.08 that I did not authorize.

I have called everyday for 2 weeks to pick up a damaged patio set. They are based out of Philippines. There is no contact number in the USA.

Every time I call they say, NO WORRIES...ugh. I can't get them to pick up the return.

Guest

I feel sorry for sears.com customers. As a former seller on sears.com we gave up.

Sears collects the money from the customer, the seller ships in good faith. Problem sears.com does not pay the seller.

Guest

File a charge back with the cc company. Merchandise never received. You will get a refund quickly.

Guest

I am dealing with the same problem. I ordered a Treadmill worth $1,000 through what I thought was Sears but actually I ordered from one of their marketplace vendors.

The Treadmill comes with damage that I discovered it with in 30 minutes.

I contacted them right away with photo of damage, and I told them I want to return it asap.

It has now been almost 2 months now and I have yet to be able to return it. I was told if I want to return it I have to pay $200-300 for shipping.

I would stay clear of Sears.com - you will not get much help from Sears if something goes south.

I hope Sears can do a better job than that since it is still on Sears.com and I hope my case could be resolved soon by Sears.

Guest

same situation here.. I ordered from the Sears market place/ Overstock.com received a damaged ottoman and no return no credit..

do not use this web..

do not order unless you can order from sears.com only. the marketplace is horrible and Overstock.com even worse..

Guest

I am dealing with the same problem. I received an automated message saying my merchandise had arrived but nothing had been delivererd, I have contacted Happydeal-365 and they will not return my emails and Sears will not help in any way. This should not be allowed I hope someone can stop them from doing this.

Guest

Ordered a promotion item from Sears, I thought, turned out to be marketplace. I was sent email saying my item was delivered on October 19, still not received.

I will contact marketplace and Sears to see what they are going to do. The marketplace: sold by HappyDeal-365.

Will not order from Sears or the marketplace again. Too many displeased customers.

Guest

At least my Sears account will get lower as I will not shop online at Sears.com anymore and their local never has any merchandise.

Guest

I agree. Sears marketplace is masquerading as Sears. Big mistake to shop on it

Guest

Same thing happened to me. Sears says contact the vendor, but the vendor won't answer their phone or return emails.

Sears Marketplace is a total joke and needs to be closed down.

After a week of dealing with sears.com lip service every two days, telling me give them 24 hours to resolve the issue, I finally had to cancel the purchase with my Visa company due to Internet Fraud by sears.com, who charged my credit card, not the supplier. Sears has yet to issue a refund 7 days after first contacting them.

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