Update by user Mar 02, 2012
It has been many months and many phone calls and emails - and the obvious fact is neither Sears nor Stearns and Foster care if they injure your back. They only care that their warranty is deceptive enough to sell their mattresses to more people at higher prices than equally flawed products.
Even though the mattress does not sag 1 and 1/2\" with no weight on it to comply with the warranty - when you put a human body on it the sag is so great I have to put a couple pillows in the valley to be able to get to sleep.
Unfortunately - during the night the pillows sometimes move and your back is then deformed by the failed mattress - causing extreme pain throughout the next day. Do yourself a favor - don\'t trust Sears or Stearns and Foster - or the salesmen.
Original review posted by user Jan 31, 2012
I had mattress failure - 6 months - the company said bring it in and we'll look at it. I wanted no more to do with them.
I wanted a reliable source, so I went to Sears. Their best mattress was a Stearns and Foster, big price, and what a warranty - so we went with it. Guess what, 6 months and the firmness was gone and we were sinking into the mattress at the hip area - curving the pine - causing back aches, tossing and turning - sleeplessness nights. We tried everything - then after 5 more months trying to deal with it we contacted Sears.
Guess what - the warranty is bogus. The warranty demands the mattress sag must be measured greater than 1.5 inches - when no one is on it. Do you know the mattress can lose its firmness and cause your spine to be curved when you lie on it, and not be anywhere near 1.5 inch sag visible with no body on the bed? This is a very expensive mattress with a costly warranty that is basically worthless.
They are not concerned with quality, or customer satisfaction, or customers' back heath - only with selling junk mattresses at higher cost with a high cost warranty that is extremely deceptive. If I were shopping for a mattress I would avoid Stearns and Foster, and I am definitely never going to purchase anything at Sears. Sears is also supposed to be concerned with customer satisfaction, but they certainly are not. They will not do anything about this failed mattress unless I can show measured sag and then they can get Stearns and Foster to replace it.
In my company I satisfy the customer, and if my supplier won't comply I drop their products. Sears should replace my mattress and argue with Stearns and Foster, instead of leaving me at the mercy of these frauds.