My mother purchased a HVAC unit from Sears not even 5 years ago and has had nothing but problems since installation! Our last contact with Sears was with Kavita, a rude customer service representative that basically told my mother Sears was not paying for anything and any fixes required on her $8000 HVAC unit would be at her expense. It's 85 degrees plus and extremely humid and she doesn't have air. Way to back the mission statement Kavita and Sears! My newly built home will not have any purchase from Sears or its affiliates and I will be sharing my mother’s experience with my co-workers at Baxter Corporation as well as encouraging them not to make any minor (tools, drills, etc) or major (TVs, car repairs, appliances) purchases from Sears to take their business to ABT Electronic, Home Depot, Lowes, Menards, and the many more retailers who appreciate their customer. The picture is clearer as to why Sears continue to go downhill. It’ll takes years and hard work for this company to recover, but my mother, my family, my friends, myself, and anyone I hear considering a purchase from Sears and/or Kmart will not be a part of the contributing factor to rebuilt the company. Matter of fact, my next step is to cancel my Discover card as I forgot they are associated with Sears.
Told her she should have gone with her 1st mind, Trane, versus Sears, that HAD an awesome reputation 20+ years ago. Wonder if Mr. Lampert knows the issues consumers are faced with when dealing with his Technician, Customer Service Representatives, and the “Corporate” staff.
Monetary Loss: $8000.