Wrong delivery, wait again, new delivery - delivery guy Jose had hard time communicating and was lost. 3-hr window delivery, tortured with calls from lost delivery guy and no delivery was made. 800 # is manned by outsourced staff who were trained to apologize million times - sweet!- but we just need the delivery we already paid for!
Where is big US businesses [especially] Sears going? Who is funding the losing Sears business? Do they really feel like they are winning with their impenetrable bad service??? No wonder they provide financing for 12 mos with no interest... and maybe get help from govt when they fail.
The US business system - e.g., Sears - has resembled a '3rd world country' system. You need luck, to be willing to be at the mercy of delivery guys, and to swear 'never to buy at Sears again'!
Review about: Sears Delivery Service.