I had purchased a water heater from sears along with an installation fee. When the install came with the heater he said it would be another $405.00 to do the extra installation needs for my area.

When I told him we had already paid for installation we were told that we could pay the fee or he would drop off the water heater and leave it to us to install it. Sears consumer complaint dept.

in god knows what country basically told me we didn't have to agree with the charges.Then who would install it? Don't use Sears.

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Sears. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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