I spent several hours yesterday talking with Sears reps and on hold listening to what someone at Sears considers "music" just trying to get my washer fixed.
I had a confirmed appointment for the repair but the repair man never showed up. I had checked earlier in the day to confirm the appointment but and was assured someone would be there.
To no one's surprise, the repair person never showed up. I spent MORE time on the phone only to be told two different reasons for why no one showed up.
And hence: I would rather be anally raped by Satan than ever speak on the phone with Sears again. Read all about it: http://wp.me/pUwu9-2I
Review about: Sears Repair.