Not resolved
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability

Bought an LG fridge online but wanted to upgrade to a different model that was slightly more money. Cancel order & buy the next better item, no problem right NOT!

Called online order & talked with someone who could not speak or fully understand English. This was 1st problem. Told them I wanted to buy a different model and that I wanted to cancel original order. I also asked: Will this tie up money on my credit card or can you just release the money back so that I can buy the next model.

This was 2nd problem. I was told: This not a deal(?) we not hold money(?) you buy new fridge with us(?) This was 3rd problem. So I cancelled order and was told: You refund money in 5 to 10 days. What the heck is this(?) This is not what I was told or led to believe.

Do Not Buy Online!!!! What country are they in? This is why it is being said: Keep USA jobs in America! In the end, I did buy (In the store), a better fridge and the salesperson was a GREAT help.

He went above & beyond to make a bad situation a pleasant one. Thank you to the sales rep who worked in America, Spoke English, & fully understood English.

I have learned a lesson the hard way. NEVER use Sears Online, Bad, Bad, Bad.

Reason of review: Poor customer service.

Monetary Loss: $1472.

Preferred solution: Allow Store to cancel online order & transfer money to other purchase.

I liked: Store rep extremely helpful.

I didn't like: Online not understand english and lie.

Do You Have Something To Say ?

Write a review


Terms of Service
Post Comment

You May Also Like