In May my wheelchair-bound husband bought a Craftsman 10" blade saw from Sears. He was told he would have to order blades from their tool catalogue.
They don't have them in the store. Went to our local Sears catalogue outlet plus one other. Neither had tool catalogues. Long story short, blade wore out.
Could not replace it. Tried all local saw blade companies who did not have the correct size. Called tool dept. mgr.
at Sears who provided us with 800 number in the States. They didn't carry them. Referred us to another company, same thing. Finally found a company who carried the blades we needed but did not sell them retail.
Told us we would have to have Sears purchase them for us. Suggested this to Sears. They were getting snotty by this time. Haven't heard from them since.
We have been trying since June to replace this blade with no luck. Wrote a letter to Store manager, which to this point has been ignored. $250 saw sitting useless as no blades available.
Oh, yes, we finally got a tool catalogue. The saw is advertised, but no blades!!
Review about: Sears Manager.
Monetary Loss: $250.