We bought a new craftsman lawn trator, this is the second season, warrenty out by one month. Uses 1/2 quart of oil for 30 mins of mowing, went to the bbb and Sears refused to do anything to make us the costumer happy, all we wanted was for them to cover repair.
Will never buy anything again at Sears, ornkmart they own them, unless the make it right, and I know that will never happen. The lawn mower was ordered on the web site, when it was received it was damaged, they said they would get us what we needed to fix the body damage, but that we could not return or get a different one, this was a brand new one, it's been a lemon, and I just can't beleive Sears would rather lose customers than make a customer happy by fixing there product only that little of time out of warrenty, it was stored for the winter it's not used here for anything other than mowing.
We had know idea that this problem would happen in the spring. All we want is for the lawn tractor to been repaired.
This reviewer shared experience about warranty issue and wants this business to offer any options to resolve the issue as the author lost $1000. The author is overall dissatisfied with Sears. The most disappointing about craftsman lawn tractor from Sears was warrenty Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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