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Update by user Jul 24

Breach of Protection Agreement

Original review posted by user Jul 24

I want to report a complaint against SEARS:

I purchased a refrigerator from sears in September 2016, and was delivered in October. After few months in April 2017 I found a lot of ice around the freezer’s light, I called and a technician came and changed the heater, he took out the back of the freezer and found a mountain of ice, he used a hot dryer to defrost the ice.

Few months later same problem happened again in August 2017, then the technician called the technical support over the phone and changed two sensors. A few months later in November same year same problem happened again.

A few months later in May of this year, they changed the Fan motor. A few months later in this month July same problem happened again and the technician said he needs to change the Board.

I called the Protection Agreement for Replacement according to what it’s stated, that after the third time within twelve months period I have the right for replacement, but they refused.

Reason of review: Bad quality.

Monetary Loss: $1300.

Preferred solution: Replacement .

I didn't like: Dealings with customer.

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