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For the 2nd time in months our refrigerator ( 4 years old) broke down..Even with the extended warranty they say it will take 17 days to 'service' it. The last time it took 30 days!!!

I hate this company and will never buy another product from Sears.

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Monetary Loss: $350.

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Sears Response

Dear Anonymous,

My name is Brian and I am part of the Sears Social Media Escalations team. We would like to apologize for the trouble you have encountered with your refrigerator, and the delay in having the unit repaired. We understand how important a working refrigerator is to household, and we’d like the chance to see how we can expedite a resolution for you. Please send the following information – contact #, s the screen name that I have assigned you (Anonymous426443), phone # used at time of purchase to smadvisor@searshc.com. We do look forward to speaking with you soon.

Thank you,

Brian S.

Social Media Moderator

Sears Social Media Support

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