Purchased a Toshiba 40 inch TV from Sears in December 2011 also enquired about an extended warranty the sales man told me that he was to busy but I have 30 days to come back in to purchase the extended warranty as I did not make it back to Sears with in the 30 days. I was not able to purchase the extended warranty for my TV, we hooked the TV up on January 14 2012 it worked great for five weeks then would not turn on so I called and spoke to Sears they said there is only a fifteen day warranty that I was not informed about when I purchased the TV.
I had to find that out after the TV broke, Sears told me that I have to deal with the manufacture and Sears gave me the phone number to Toshiba, spent four hours on the phone trying to resolve my broken TV issue. It is now march, they had taken my TV and I would like to know how long it will be in the repair shop, they said which they don't know how long it will take. I wish I had extra money so I could go and purchase another TV but not in the budget as I had to save for eight months to purchase this broken TV. So here we go another three to five months with out a TV, now will my warranty start over if and when the TV is returned ?
One thing that is for sure is that I'm glad to see how your company stands behind your products and on a scale from 1 to 10, I'd say a double zero.
One thing that is for sure I will NEVER purchase anything from Sears or any Toshiba products ever again.
I wish I could say Thank you for all that you have done but you haven't done anything. Margaret S
for any more info please contact me at (519)753-7513