Sears not only attempted to deliver a defective special order frig, but then they refused to waive fees for delivery while awaiting a replacement although they were running free delivery specials! When I contacted customer service they instead offered me a $75 gift card.
I advised I did not want a gift card and I asked to speak to the supervisor. The supervisor then offered me a $50 gift card. Talk about a slap in the face! Not only does Sears not stand by their product, but they do not value their customer.
There are plenty of competitors to do business with. Adios sears!
Monetary Loss: $1300.