Twin Peaks, California
Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store

Whatever you do, don't buy a major item at Sears.We paid almost $300 for a Kenmore vacuum that broke after 8 weeks.

Sears wouldn't take it back because it had been over 30 days and when we took it to their repair shop there was no record of the purchase even though we had the receipt in our hand. They told us it would be 2 weeks but after 2 weeks I called and again they had no record of us dropping it off, then they said it would be another month. So now we still have no vacuum. We were a great customer of Sears for 30 years but once the company sold, the customer service went out the window.

Now it's all about net profits.What a shame!

This person wrote the review because of bad quality of kenmore vacuum cleaner from Sears. Reviewer claimed that he or she wants Sears to read this review and look into the issue (if any).

The most disappointing in user's experience was customer services and quality of product. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Sears for you to read. This information may help you with your purchase decision.


Terms of Service
Post Comment

You May Also Like