I ordered an LG refrigerator and stove, paid for delivery, removal of the old appliances. When the delivery men arrived they refused to remove and install the new gas range because they are not authorized to do so.
After begging, they removed the old stove but refused to install the new one, leaving it in the middle of my kitchen! I called customer service who apologized and offered to waive the installation "fee" (say what?). They transferred my call to the installation department who refused to honor the fee waive.
When I asked to speak to a supervisor, I was quickly transferred to another agent. DON'T BUY ANYTHING FROM SEARS THAT REQUIRES INSTALLATION!!!!!!!
Product or Service Mentioned: Sears Installation.