State: California Clear all filters (474 of 5355 reviews match)
filters
state:
city:
Show
product:
Show
I have had Sears Maintance for very long time and have never had a problem up until now. I am so disgusted with the service at Sears I can’t even begin to tell you. I made appointments for my Maintenance on all four of my appliances. So I made four appointments for my...
Read more
1.4
I didn't like
  • Terrible customer service for repair
#1319906
Reply to reviews
Bought a washer. Filled out a credit card to get free delivery & $60 credit. Big mistake. 1. Deliver guy pickup dryer by lid. Told him that was not good for my dryer. He told me he does this for a living & if I had a problem & wouldn't install the new washer. 2. Washer...
Read more
1.9
I didn't like
  • Customer service
  • Repair service
  • 414
#1312019
Reply to reviews
I have always bought Craftsman tools because of the warranty. Over the years, they started limiting how many tools you could exchange and would give you *** rebuilt tools instead of new ones. Usually, once they see how dissatisfied I am, they help me out. Yesterday, I...
Read more
1.8
I didn't like
  • Warranty policy is horrible
  • Warranty service - sucks
#1309524
Reply to reviews
On July 11 I realized my kenmore elite wasn’t cooling. Was just fine the day before when I filled freezer after shopping? Called sears and first available was July 16th. Purchased new from sears 5/ 16. Set appointment but called 2 other companies who came out July 11....
Read more
1.8
I didn't like
  • Terrible customer service cant understand what they are saying
  • No emergency support for new appliances
#1301387
Reply to reviews
I shopped for approx 20 minutes, found my items, proceeded to nearest checkout.( Juniors)After waiting in line 10 minutes I would have to go to Childrens to purchase my 3 items . 15 minutes later and NUMEROUS TRIPS around the store I finally found the Childrens...
Read more
2.1
#1270191
Reply to reviews
I bought plan for an expensive GE dryer. The drum is warped. Repair is covered by the plan. The new drum was ordered by the repairman on April 5th. It is May 16 th and the drum still hasnt been shipped. 5 rescheduled appointments and at least 15 calls later and...
Read more
Anonymous
Anonymous

I will Never buy an appliance (or, anything else) from Sears. Their extended service is USELESS. believe me.

Anonymous
Anonymous

Here is a list of local management to contact, Tom 716-570-1391, Mike 518-331-2341, Lisa 585-455-1711, Darlyene 585-424-0912, Mark 716-536-0159, Bob 716-866-8105, Barb 585-274...

1.8
#1257766
Reply to reviews
I went to sears and purchased an elite dishwasher which isn't cheap at all and the promotion sears were doing advertised $100 cash back. Well, sears never gave me my $100 cash back. I went to the store and talked to the salespeople in the appliance section they put me...
Read more
3.2
I liked
  • Store location
I didn't like
  • False advertising
  • Cust service
#1249300
Reply to reviews
They are the worst on this planet. I've had my appointment rescheduled 3 times with out my consent and have waited 2 months just have parts placed in. I've never been this disrespected by any company. I'm the one who had to call Sears just find out that a tech is not...
Read more
1.0
#1237014
Reply to reviews
DO NOT EVER BUY AN APPLIANCE FOM SEARS-- THEY ARE NO LONGER THE COMPANY THEY USE TO BE. IT IS UNFORTUNATE THAT A COMPANY THAT USED TO BE ONE OF THE BEST FOR APPLIANCES HAS DESERTED THEIR HIGH STANDARDS FOR RUBBISH. I purchased a refrigerator from Sears last April - By...
Read more
1.0
I didn't like
  • Horrible product horrible service
#1212796
Reply to reviews

Contact Sears

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
More
Over the course of one day I have heard the words ‘sorry’ and ‘I understand’ repeatedly. The repairmen, who was set to arrive from the set time of 1-5, arrived at my home, well aware I wasn’t home as I had informed them beforehand, at the roughly around noon. My...
Read more
2.2
#1205980
Reply to reviews