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In April of 2018 I ordered a Kenmore stove through the Sears website. The delivery guys were out of state contractors and could ** NOT ** have cared less about their job. They wouldn't park the delivery truck properly so my neighbors could get down the street. They...
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1.0
I didn't like
  • Contract
  • Contract delievery people
#1375145
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This is the second email I have sent. The first I never received a response. We are 40 year customers. Our recent experience has been stressful beyond words. Our refrigerator stopped working a week ago. A tech finally came out today. We lost probably $300 worth of...
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1.6
#1354866
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Sears - Bad carburator on a craftsman lawn mower self propelled

I bought it April 3 2018 and used it for 3 times when carburator failed I took it to sears repair shop left it there for 3 weeks they didn’t fix it cause the warranty won’t cover fuel problems and now I don’t know what to do it’s still under company warranty and I didn’t buy sears protection plan
#1351785
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Being in construction field of Asphat for last 22 years I always been an die hard fan always shared with Co workers only boots the tolerates 280 degrees heat. I still remember back in days when sears honored 1 year warranty and even then the brand lived it's name die...
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2.9
#1349898
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In line waiting for my turn to purchase a watch. Second in line but that didnt matter to the employee. The employee knew i was next and decided to attend to the people who were third in line. It felt like I was ignored due to my skin color. The employee made it feel...
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1.8
#1348378
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I purchased Kenmore elite 6.2 ans three months later the lid shattered exploded. Sears will not let me return this machine instead they will repair t, now I must pray it doesn't explode again and plus the machine doesn't function correctly it wont wash clothes it sits...
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2.3
I liked
  • Location
I didn't like
  • Product
#1337656
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Sears - Mattresses suck!

Mattresses are CRAP. Warranty is a lie. After 2 months my FIRM mattress went soggy. After months of run-around, they had me submit 20 pictures from odd angles. And they decided not to refund the money. Mattresses are supposed to last 8-10 years, not weeks! FRAUD!!!!!
1.0
Details
Customer service
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Product or Service Quality
Warranty
#1332246
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I have had Sears Maintance for very long time and have never had a problem up until now. I am so disgusted with the service at Sears I can’t even begin to tell you. I made appointments for my Maintenance on all four of my appliances. So I made four appointments for my...
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1.4
I didn't like
  • Terrible customer service for repair
#1319906
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Bought a washer. Filled out a credit card to get free delivery & $60 credit. Big mistake. 1. Deliver guy pickup dryer by lid. Told him that was not good for my dryer. He told me he does this for a living & if I had a problem & wouldn't install the new washer. 2. Washer...
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1.0
I didn't like
  • Delivery service
  • 414
  • Customer service
#1312019
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I have always bought Craftsman tools because of the warranty. Over the years, they started limiting how many tools you could exchange and would give you *** rebuilt tools instead of new ones. Usually, once they see how dissatisfied I am, they help me out. Yesterday, I...
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1.8
I didn't like
  • Warranty policy is horrible
  • Warranty service - sucks
#1309524
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