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We order a 2 futon sofa bed, 3 weeks ago, the first one is ready for pick up, since it will not fit on our car they advice us to pay for delivery, so when we’re dealing in the cashier to do the delivery transaction they said its not available for both items tht we...
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Company wrote 0 private or public responses to the review from Nov 28.
1.0
#1410144
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In April of 2018 I ordered a Kenmore stove through the Sears website. The delivery guys were out of state contractors and could ** NOT ** have cared less about their job. They wouldn't park the delivery truck properly so my neighbors could get down the street. They...
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Company wrote 0 private or public responses to the review from Oct 06.
1.0
I didn't like
  • Contract
  • Contract delievery people
#1375145
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This is the second email I have sent. The first I never received a response. We are 40 year customers. Our recent experience has been stressful beyond words. Our refrigerator stopped working a week ago. A tech finally came out today. We lost probably $300 worth of...
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Company wrote 0 private or public responses to the review from Sep 13.
1.6
#1354866
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Sears - Bad carburator on a craftsman lawn mower self propelled

I bought it April 3 2018 and used it for 3 times when carburator failed I took it to sears repair shop left it there for 3 weeks they didn’t fix it cause the warranty won’t cover fuel problems and now I don’t know what to do it’s still under company warranty and I didn’t buy sears protection plan
Company wrote 0 public responses to the review from Sep 10.
#1351785
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Being in construction field of Asphat for last 22 years I always been an die hard fan always shared with Co workers only boots the tolerates 280 degrees heat. I still remember back in days when sears honored 1 year warranty and even then the brand lived it's name die...
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Company wrote 0 public responses to the review from Sep 08.
2.9
#1349898
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In line waiting for my turn to purchase a watch. Second in line but that didnt matter to the employee. The employee knew i was next and decided to attend to the people who were third in line. It felt like I was ignored due to my skin color. The employee made it feel...
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Company wrote 0 private or public responses to the review from Sep 06.
1.8
#1348378
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I purchased Kenmore elite 6.2 ans three months later the lid shattered exploded. Sears will not let me return this machine instead they will repair t, now I must pray it doesn't explode again and plus the machine doesn't function correctly it wont wash clothes it sits...
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Company wrote 0 private or public responses to the review from Aug 24.
2.3
I liked
  • Location
I didn't like
  • Product
#1337656
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Sears - Mattresses suck!

Mattresses are CRAP. Warranty is a lie. After 2 months my FIRM mattress went soggy. After months of run-around, they had me submit 20 pictures from odd angles. And they decided not to refund the money. Mattresses are supposed to last 8-10 years, not weeks! FRAUD!!!!!
Company wrote 0 private or public responses to the review from Aug 17.
1.0
Details
Customer service
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Product or Service Quality
Warranty
Product
#1332246
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I have had Sears Maintance for very long time and have never had a problem up until now. I am so disgusted with the service at Sears I can’t even begin to tell you. I made appointments for my Maintenance on all four of my appliances. So I made four appointments for my...
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Company wrote 0 private or public responses to the review from Aug 02.
1.4
I didn't like
  • Terrible customer service for repair
#1319906
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Contact Sears

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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Bought a washer. Filled out a credit card to get free delivery & $60 credit. Big mistake. 1. Deliver guy pickup dryer by lid. Told him that was not good for my dryer. He told me he does this for a living & if I had a problem & wouldn't install the new washer. 2. Washer...
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Company wrote 0 private or public responses to the review from Jul 24.
1.0
I didn't like
  • Repair service
  • Customer service
  • Delivery service
#1312019
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