State: California City: Los Angeles Clear all filters (86 of 5436 reviews match)
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Our dryer broke for the second time during the first week of September. We couldn't get a technician out to repair for a week. When the first technician arrived, he repaired the dryer but broke and master board when putting it back together. I was told I had to wait an...
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Anonymous
Jonathan C Jablons

OK it been some time since i last posted-- Our Holiday was a bust we had NO microwave / Oven nothing just broken promises Now they say I have a difference service contort they...

1.3
I didn't like
  • No support - does not stand behind what they sell
  • Rude staff
  • Complete disregard for customer
#1105478
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I am controlling my anger. I have made three appts with Sears to have my refrigerator fixed and the repair man has called in twice...sick! Once, after we waited 4.25 hours and the appt window was over in 45 mins. When I called the 800 number to complain, I only get...
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Anonymous
Anonymous

They probably over booked the techs they lie daily. Truck broke down tech sick all bs. Don't use them they are overpriced and and going under. They are shorted handed everybod...

#1086547
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Sears Customer Care Review

Employees unprepared,lazy,sold me wrong products,no managers,45 min waiting in the phone,under law they need to sell the piece that I took by the tag price,but,they didn't.BAD COMPANY.SEARS PROVO UTAH.
1.0
Details
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Product or Service Quality
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#946551
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Sears Customer Care Review

Horrible customer service!!!!! Even supervisor is rude!!! I will never ever buy anything from SEARS!!!!!!
#940404
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I bought a Kenmore refrigerator in August 2015 and it does not work! I have had over 5 repairmen come to my home I the past 2 months and they just keep ordering parts and coming back. I have been with my refrigerator for 2 months and do you think Sears cares????...
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1.0
#888024
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Sears fine jewelry is a rip off i purchased 2 diamond rings for mothers day and found a better deal somewhere else that same day when i went back to return the rings i was told it would take 6 weeks for corporate to write me a refund check and mail it. I dont see why i...
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Anonymous
Anonymous

you get what you pay for. Stop going to a department store for diamonds, if you care that much.

1.8
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#844166
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Sears Parking Review

I went to Sears in Los Angeles on Olympic and Soto I pulls up in my car I have a handicap because I am handicapped I park and go into the store to buy items when I get to the counter there's no handicapped line nor anyone to help me I have to speak to the manager Her name was Brisa and I got a real bad attitude from her can someone please contact me thank you
5.0
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#827359
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Sears Associate Claiming $25 Discount With New Approved Sears Credit Application. I wanted two cooking pans for a total of $80 but was told a successful Sears credit application will discount $25. Sears associate charged my personal bank card $55 plus tax and...
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#810658
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Unbelievably bad customer service. I swear this is true. I called them again today, after the last guy botched everything. Today I spoke with Thomas, in Central Pine, Texas. Employee ID 15145. When he answered the phone, I heard him say "Sears customer service,...
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1.0
#778162
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Contact Sears

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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My husband and I have been loyal Sears customers for over 30 years.  Each of the 8 houses that we have built has had Sears appliances.  We currently have all of our appliances under maintenance agreements, but are extremely disappointed in the service that we have...
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#761528
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