State: California City: Los Angeles Clear all filters (86 of 4745 reviews match)
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Our dryer broke for the second time during the first week of September. We couldn't get a technician out to repair for a week. When the first technician arrived, he repaired the dryer but broke and master board when putting it back together. I was told I had to wait an...
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1.3
I didn't like
  • No support - does not stand behind what they sell
  • Rude staff
  • Given the run around over and over
#1105478
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I am controlling my anger. I have made three appts with Sears to have my refrigerator fixed and the repair man has called in twice...sick! Once, after we waited 4.25 hours and the appt window was over in 45 mins. When I called the 800 number to complain, I only get...
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Anonymous
Anonymous

They probably over booked the techs they lie daily. Truck broke down tech sick all bs. Don't use them they are overpriced and and going under. They are shorted handed everybod...

#1086547
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I bought a Kenmore refrigerator in August 2015 and it does not work! I have had over 5 repairmen come to my home I the past 2 months and they just keep ordering parts and coming back. I have been with my refrigerator for 2 months and do you think Sears cares????...
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1.0
#888024
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Sears Customer Care Review

Sears
#946551
1.0
Details
Employees unprepared,lazy,sold me wrong products,no managers,45 min waiting in the phone,under law they need to sell the piece that I took by the tag price,but,they didn't.BAD COMPANY.SEARS PROVO UTAH.
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Sears Customer Care Review

Sears
#940404
Horrible customer service!!!!! Even supervisor is rude!!! I will never ever buy anything from SEARS!!!!!!
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Sears Parking Review

Sears
#827359
5.0
Details
I went to Sears in Los Angeles on Olympic and Soto I pulls up in my car I have a handicap because I am handicapped I park and go into the store to buy items when I get to the counter there's no handicapped line nor anyone to help me I have to speak to the manager Her name was Brisa and I got a real bad attitude from her can someone please contact me thank you
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Other Product Review

Sears
#605472
1.0
Details
Sears service sucks big time!
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Sears fine jewelry is a rip off i purchased 2 diamond rings for mothers day and found a better deal somewhere else that same day when i went back to return the rings i was told it would take 6 weeks for corporate to write me a refund check and mail it. I dont see why i...
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Anonymous
Anonymous

you get what you pay for. Stop going to a department store for diamonds, if you care that much.

1.8
Product
#844166
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Sears Associate Claiming $25 Discount With New Approved Sears Credit Application. I wanted two cooking pans for a total of $80 but was told a successful Sears credit application will discount $25. Sears associate charged my personal bank card $55 plus tax and...
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#810658
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Unbelievably bad customer service. I swear this is true. I called them again today, after the last guy botched everything. Today I spoke with Thomas, in Central Pine, Texas. Employee ID 15145. When he answered the phone, I heard him say "Sears customer service,...
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1.0
#778162
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My husband and I have been loyal Sears customers for over 30 years.  Each of the 8 houses that we have built has had Sears appliances.  We currently have all of our appliances under maintenance agreements, but are extremely disappointed in the service that we have...
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#761528
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I purchased a Christmas tree (color switch plus) from Sears by Kmart online last Christmas. It says it has a 3 year warranty. I put the bottom piece on the stand it lit up, then the 2nd piece. It lit up. Then the last piece and it lit up. Perfect. I put it away and it...
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2.3
#742120
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I advise that you NEVER order anything from the Sears vendor "FastMedia." I ordered something online through Sears via "FastMedia" on November 3 for a November 13 delivery. It didn't arrive. I received an update on November 11 that FastMedia had shipped the product...
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Anonymous
Anonymous

Maybe Sears should own the fact that fast media is taking artists and others website products, marking them up and offering for sale an item they don't have to sell.

Anonymous
Anonymous

Unfortunately, I did not check reviews of Fastmedia before ordering via Sears.com. Did you ever receive your shipment or a credit to your Sears card?

#735333
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Contact Sears

Mailing Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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My newly purchased refrigerator has done bad....food has spoiled...and after making four call to repair....unable to get a reasonable appointment. First call was on October 8.....second call October 10....third call....October 12.....fourth call...October 13. I...
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Anonymous
Anonymous

I wonder if you realize, that Sears doesn't MAKE refrigerators. DON'T complain about Sears for your fridge not working... complain about the MANUFACTURER.

I didn't like
  • Lack of answers
#717789
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