State: California City: Los Angeles Clear all filters (90 of 6086 reviews match)
filters
State:
City:
Product:
Show
1.3
Details
Our dryer broke for the second time during the first week of September. We couldn't get a technician out to repair for a week. When the first technician arrived, he repaired the dryer but broke and master board when putting it back together. I was told I had to wait an...
View full review
2 comments
Anonymous
#1463165

OK it been some time since i last posted-- Our Holiday was a bust we had NO microwave / Oven nothing just broken promises Now they say I have a difference service contort they all the other that are in my house ??? So they are tell me there going to ...See MoreManageLike · Reply · 17hView previous repliesSears Home ServicesSears Home Services Hello Johnathan, I am taking another look into this for you.

Please refer to your private messages within the next few minutes and I will send the latest update I have. Thank you ^CSManageLike · Reply · 17hView more repliesJonathan C JablonsWrite a reply...Jonathan C JablonsJonathan C Jablons Sears is known for making there calls go to the Philippines - They seem not to have an AMERICAN phone number to call they all get routed to the Philippines - Tell me how is $500 dollars going to buy and install for this BS token- I was told it would re...See MoreManageLike · Reply · 16hJonathan C JablonsJonathan C Jablons You all made me wait 3 months Treated me like yesterday’s garbage-- You all think that the way to treat someone- YOU all dropped the ball and your make me pay forcing me to pay 500 dollars for YOUR mistake-- I had to be without my Microwave / Oven for Months and now you want me to pay - What kind of scram are you running--ManageLike · Reply · 15hJonathan C JablonsJonathan C Jablons This was NEVER explained to me ever- _ always bought the service over the phone I always bought Sears contract over the phone and trusted what I was told- Now I see I was slammed and lied to- has any one called GE and ask why you can't fix there Microwave / Oven combination- and now yo're forcing me to buy a new Microwave / Oven combination- because you can't fix the unit- Now I have to buy a new Microwave / Oven combination from Sears who can't fix my Microwave / Oven combination - You're saying you will give me $500..00 towards a new Microwave / Oven combination and I have to buy it from Sears .

America doesn't even know if your company will be around much longer Is this a defective unit and you can't fix ??? - Your company SEARS is holding me hostage - Your forcing me to buy a new Microwave / Oven combination- because you can't fix the unit- Why Can't you FIX MY Microwave / Oven combination- because you can't fix the unit- ?????ManageLike · Reply · 31m

View more comments
Review
#1105478 Review #1105478 is a subjective opinion of poster.
Service
Sears Dryer Repair
Cons
  • Rude staff
  • No support - does not stand behind what they sell
  • Lack of communication on status
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered
I am controlling my anger. I have made three appts with Sears to have my refrigerator fixed and the repair man has called in twice...sick! Once, after we waited 4.25 hours and the appt window was over in 45 mins. When I called the 800 number to complain, I only get...
View full review
1 comment
Anonymous
#1359459

They probably over booked the techs they lie daily. Truck broke down tech sick all bs.

Don't use them they are overpriced and and going under.

They are shorted handed everybody's quitting. Rochester NY

Review
#1086547 Review #1086547 is a subjective opinion of poster.
Reason of review
Poor customer service and poor repair man service
Preferred solution
Price reduction

Sears Customer Care Review

1.0
Details
Employees unprepared,lazy,sold me wrong products,no managers,45 min waiting in the phone,under law they need to sell the piece that I took by the tag price,but,they didn't.BAD COMPANY.SEARS PROVO UTAH.
View full review
Review
#946551 Review #946551 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service

Sears Customer Care Review

Horrible customer service!!!!! Even supervisor is rude!!! I will never ever buy anything from SEARS!!!!!!
View full review
Review
#940404 Review #940404 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service

Sears review: Kenmore Refrigerator Review from Los Angeles, California

1.0
Details
I bought a Kenmore refrigerator in August 2015 and it does not work! I have had over 5 repairmen come to my home I the past 2 months and they just keep ordering parts and coming back. I have been with my refrigerator for 2 months and do you think Sears cares???? NO!!!!!!! I have spoken with sooooo many Sears representatives and not even one can speak to me with honestly not demonstrate and sympathy and/or emotions to the fact that I have two small children and no refrigerator. I explain to all Sears representatives that I talk to, to have the refrigerator replaced since it is wishing manufactures warranty and all I get are ridiculous emails or statements stating I can't return the refrigerator since its past 30 days, you're kidding me!!!!!!!!! Sears is the ultimate work company to purchase anything.
View full review
Review
#888024 Review #888024 is a subjective opinion of poster.
Product
Kenmore Refrigerator
Reason of review
Poor customer service

Sears review: Ring Review from Los Angeles, California

1.8
Details
Sears fine jewelry is a rip off i purchased 2 diamond rings for mothers day and found a better deal somewhere else that same day when i went back to return the rings i was told it would take 6 weeks for corporate to write me a refund check and mail it. I dont see why i would have to return the rings and wait 6 weeks for a refund i wrote them a check and it only took seconds to take my money so why does it take so long to return it? To top that off when i got home and looked the rings over with my magnifier the quality to the diamonds is comparable to rock salt- never again will i do business with sears!
View full review
1 comment
Anonymous
#1173875

you get what you pay for. Stop going to a department store for diamonds, if you care that much.

Review
#844166 Review #844166 is a subjective opinion of poster.
Product
Ring
Reason of review
Bad quality

Sears Parking Review

5.0
Details
I went to Sears in Los Angeles on Olympic and Soto I pulls up in my car I have a handicap because I am handicapped I park and go into the store to buy items when I get to the counter there's no handicapped line nor anyone to help me I have to speak to the manager Her name was Brisa and I got a real bad attitude from her can someone please contact me thank you
View full review
Review
#827359 Review #827359 is a subjective opinion of poster.
Service
Sears Parking
Reason of review
Poor customer service

Sears Associate Claiming $25 Discount With New Approved Sears Credit Application.

Sears Associate Claiming $25 Discount With New Approved Sears Credit Application. I wanted two cooking pans for a total of $80 but was told a successful Sears credit application will discount $25. Sears associate charged my personal bank card $55 plus tax and secretly charged new approved Sears cards(plural) for $10 and $15 to add up to my $25 discount! Sears Citibank operator was reluctant to close account and first suggested I contact my personal bank that got charged $55 plus tax to sort out the issue??? Citibank operator claims to have cancelled both Sears cards. Pans were cheaper online anyways.
View full review
Review
#810658 Review #810658 is a subjective opinion of poster.
Reason of review
Pricing issue

Sears customer support, how may I resist you?

1.0
Details
Unbelievably bad customer service. I swear this is true. I called them again today, after the last guy botched everything. Today I spoke with Thomas, in Central Pine, Texas. Employee ID 15145. When he answered the phone, I heard him say "Sears customer service, how may I resist you?". Then I heard the phone being shuffled, and he said "Sears customer service, how can I help you?" He must have thought he was off the microphone when he first answered. And resist me he did. Unbelievable.
View full review
Review
#778162 Review #778162 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Sears Customer Service

Website:
www.sears.com
Mailing Address:
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

Sears Products and Services Reviews

Compare Sears to

Sears
Sears
4913 reviews
1.9
VS
Lowes
Lowes
4913 reviews
2.0
Compare Sears vs Lowes

Latest Question

Sears Questions

Sears review in Los Angeles, California: Maintenance Agreement not Honored

My husband and I have been loyal Sears customers for over 30 years.  Each of the 8 houses that we have built has had Sears appliances.  We currently have all of our appliances under maintenance agreements, but are extremely disappointed in the service that we have experienced when we have scheduled appointments.  Out of 5 scheduled appointments, a technician has shown up once.  On a scheduled appointment day, we have had a "no show"/ no call, cancellation on day of appointment , etc.  The appointment has been cancelled and the notice indicates that we have cancelled it, which is not true.  Each of these days, my husband has taken a day off of work to be at the house and after this happening several times, I am wondering if Sears is offering a service (and taking the money) for a service that they cannot provide.  We have spent hours on the phone to try to get a resolution and we have talked to people in India and various other places around the world that tell us the technician is still in our area (NOT!) and we have been transferred to numerous other departments with no resolution.  In the meantime, I have a stove with a turbo burner that does not work properly and I am told that the Idaho (where I bought the stove)  technician cannot do the conversion that is needed to make this burner work correctly.  So, we asked that they get a Wyoming technician here to do what needs to be done.  We are told that the Wyoming (where we live) cannot do the conversion either.  We are told that we need to get our gas company out to do the conversion, but the gas company will not do any work inside the house.  So, I am sitting with a stove that has a defective burner, paying for a maintenance agreement that is not serving any purpose. I am thinking that if my stove cannot be repaired, then Sears needs to provide me with a stove that works and can be serviced.  I have called numerous times and I am told that I have the option of cancelling the maintenance agreement, which I do not intend to do.  I feel that if Sears sells a product and I pay to have the maintenance agreement, then they should be able to make sure it works properly.  I also had an ice maker replaced in my refrigerator and after having it replaced, it flooded my wood floor in the kitchen!  Out of the 5 appointments that have been made, 1 has been kept, even though my husband has taken off of work all 5 of those days to wait for the technician. We are extremely frustrated with the service that we are paying for and not getting.  I would like a case manager assigned to our case so that this can be resolved.  We are done making calls to people who offer to reschedule our appointment and people who transfer us to another department with again, no resolution or help with our problem.  I am considering turning this over to Gephardt or the Better Business Bureau if I do not have some kind of resolution in the very near future.   
View full review
Review
#761528 Review #761528 is a subjective opinion of poster.
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution