State: California City: San Diego Clear all filters (22 of 5484 reviews match)
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I bought plan for an expensive GE dryer. The drum is warped. Repair is covered by the plan. The new drum was ordered by the repairman on April 5th. It is May 16 th and the drum still hasnt been shipped. 5 rescheduled appointments and at least 15 calls later and...
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Anonymous
Anonymous

I will Never buy an appliance (or, anything else) from Sears. Their extended service is USELESS. believe me.

Anonymous
Anonymous

Here is a list of local management to contact, Tom 716-570-1391, Mike 518-331-2341, Lisa 585-455-1711, Darlyene 585-424-0912, Mark 716-536-0159, Bob 716-866-8105, Barb 585-274...

1.8
#1257766
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Order # 988205213. Called to exchange washer. Not satisfied with performance of washer. Called back on September 15, 2016 to 1-800-832-7747 spoke to Doggie. She informed me that I would receive a call in the next 72 hours. No call ever came. Called back everyday and...
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Anonymous
Tanya

Did you get the issue resolved? I am currently having the same issue with some outdoor furniture I am exchanging :(

1.0
I didn't like
  • Order processing issues
#923900
Reply to reviews
I purchased 6 pairs of Craftsman Rip stop pants. The employee who waited on me did not know how to use the ordering system. 3 times the order was placed without going through. I wasted 1 1/2 hours trying to have an online order placed in the store. When the order we...
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1.2
#849630
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BEWARE OF SEARS.COM. & Spectrum Superstore with a website of builderdepot.com RIPPED OFF AND PISSED
BEWARE OF SEARS.COM. & Spectrum Superstore with a website of builderdepot.com RIPPED OFF AND PISSED
ISSUE NOT RESOLVED BEWARE OF SEARS.COM. AND Spectrum Superstore with a website of builderdepot.com I made the mistake of purchasing 5 CASES OF 3M 8233 RESPIRATORS from Sears.com. It seems that in actuality it is shipped by a company called Spectrum Superstore with a...
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Anonymous
Dani

We ordered a $600 lawnmower and they mailed it to Tennessee. We live in Kansas. They won't talk to us or return our money or replace the mower. Sears says talk to Superstore, ...

Anonymous
Anonymous

These can be bought for as little as $6.74 each. I can see where if buying by the case, I would expect them to be cheaper. Seller should have offered full refund. Decided not ...

3.0
I didn't like
  • Never do business again
#783392
Reply to reviews
I used to buy appliances at Sears outlet with no problems before. This time I wanted to change old appliances to new SS ones in my new house and chose Sears because of good selection of designs and sizes to match existing cabinets. Apparently I made a huge mistake. I...
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Anonymous
Anonymous

so if it did not work upon installation why didn't you have them come exchange it out then? sounds fishy to me that someone would get something installed and NOT test it right...

#767403
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With Official Company Response

I bought the refrigerator on month of may 2014 the friged freeze our food. I call them and they keep sending me the technician to get repair for 5 times and still not working. I wasted a lot of my food,time dealing for this problem. Its been six months now and the...
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SearsCares
Sears Response

Hi there,We can assist! We want your refrigerator up and running. Please contact us on one of our social channels to receive the proper assistance you deserve! • Sears Faceboo...

#572029
Reply to reviews

With Official Company Response

I will never buy anything from Sears/Kmart again. They mislead me to make a sale, then tried to strong-arm me into making additional purchases "since the product had already shipped". The good news is that I got to speak with a lot of foreigners who did not understand...
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Mike_mn
Mike_mn

This is unfortunatly, the trend. There's really no need to travel anymore, since we can get the 'world tour' just by calling a companies help(less)-desk.

Anonymous
Anonymous

all of the Kmarts near me already closed. No more Kmart at all.

#480087
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With Official Company Response

I bought a $250 dehumidifier. I got a recall notice, and after I jump through a bunch of hoops, the factory will refund me $160. Apparently the difference went into the pockets of Sears. I tried to call sears, and explain about the recall, and all I want is a...
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Anonymous
Anonymous

They seem to be putting any ing extra from our losses in their pockets. Sears has lost so much money and confidence they will never recover.

SearsCares
Sears Response

Dear Anonymous450335, Please accept our apologies for how the matters concerning the dehumidifier recall has been handled. We strive to make every interaction positive and m...

#450335
Reply to reviews

With Official Company Response

Purchased a new refrigerator because my sub-zero died. Arranged for removal of old sub zero and installation of new refrigerator. Told salesman 3 times that I had a sub zero to be removed...he assured me that he understood. I have been living with an ice chest and...
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SearsCares
Sears Response

Dear Anonymous, My name is Liz and I am with the Sears Cares escalations team. At Sears, we pride ourselves on making sure our valued customers are satisfied with our product...

#437858
Reply to reviews

Contact Sears

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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With Official Company Response

I have been going t this place for my periodic oil change for my 04 ford mustang. I thought a decent dealership would be a quality worth the money i pay them. Last year when i got my car, before i left the parking lot the heat jumped up and i returned immediately to...
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SearsCares
Sears Response

Ilmilani, We are terribly sorry for the troubles you have experienced at one of our Auto Centers. My name is Liz and I am with the Sears Escalations team. We can truly unde...

#430142
Reply to reviews