State: California City: San Jose Clear all filters (13 of 5484 reviews match)
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I feel a migraine coming on. Sears customer service is some of the worst that I've ever experienced. When did they outsource all their call centers to the Philippines? Chances are, you'll get a very friendly, polite person on the phone... who will have ZERO follow...
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SearsCares
SearsCares

Hello,Purchasing a new bike should be an exciting time, not a hassle. We regret that your experience thus far has been far from seamless. We'd like to assist and make sure you...

2.0
I liked
  • Price
  • Warranty
I didn't like
  • Poor customer service
  • Service
#581246
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Attention Customer Complaint Dept. RE: Refrigerator - Here is the complaint! We were on the market for a refrigerator for about 3 months. And - after visiting 5 stores looking for help (and not getting the kind of help we wanted ) we went back to Sears for one...
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Anonymous
Anonymous

I am sorry the experience you had with the delivery service for Sears. I believe it may have been our company, XPO Last Mile, but I first need to get some more information fr...

#533894
Reply to reviews

With Official Company Response

END OF NOVEMBER 2012 NOTICED HOT WATER HEATER LEAKING.ORDERED WATER HEATER FROM SEARS SPECIFYING LIVE IN MOBILE HOME IN CA. WRONG ONE DELIVERED.PLUMBER CALLED INSTALLATION CENTER AND GAVE THEM CORRECT SIZE. WAITED FOR INSTALLATION TO BE SET UP.AFTER A WEEK AND NO...
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Anonymous
Anonymous

I hope you sue the pants off of them.

SearsCares
Sears Response

Dear wildflame, Hello, my name is Trent and I am a member of the Sears Cares Team. We are sorry to hear of the hardships you have experienced with the leak of your water he...

#405883
Reply to reviews

With Official Company Response

I purchased a Bosch dishwasher from a Sears store in Capitola, CA and paid the install charges. The install was delayed due to availability and subsequently rescheduled. The installer came in late in the day, tested and installed the unit. After trying it, over the...
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GentleGiant
GentleGiant

Problems solved. After these posts I was contacted by Sears who promptly sent out a check and a follow up visit by a field installer. Many thanks. Sears came through.

Anonymous
GentleGiant

This is a follow up message. After being contacted in the forum by Sears, the problem was resolved very quickly and satisfactorily. I was contacted by one of the support staff...

#287180
Reply to reviews

With Official Company Response

My sister-in-law and my brother recently stayed a couple of weeks with my during the thanksgiving holidays with their dogs. Needless to say I cannot stand the smell of pets; I gave Sears a call to clean my carpets. They scheduled a date for them to come check out my...
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Anonymous
Sterling, VA

Agreeing with this posters comments. Avoid Sears air duct cleaning at all costs. Their customer service is the worst I\'ve ever encountered. It\'s complete disorganization to ...

Anonymous
Review-lover

I scheduled an appointment for air duct cleaning with Sears. Then I googled on line and found many extremly bad reviews about them. So I called back to cancle the appointment....

#281352
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The Terra Linda Sears, entrance and exit are filthy! I brought this to the attention of the store manager a month ago, and STILL nothing has been cleaned up! A good power-washing is needed, as it is an atrocious sight, compared with Kohl's which is next door!...
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Anonymous
sue

Agree. I\'ve told the Northgate Mall Sears mgmt for years now to please remove the ashtrays (or move them as per law 20\' away from the doors. As it is now their employees, an...

#248026
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With Official Company Response

We ordered a garden tractor at Sears' website when we received an email ad for garden tractors. We submitted the order, received our confirmation, then the next day received a delivery date - one month after the date of the order. We weren't happy about the wait, but...
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SearsCares
Sears Response

Dear Cbgep, My name is Misty with Sears Cares and I am very concerned about what I have read here. We would like to help. I am truly sorry that your online experience did...

#233553
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After 7 years, all the burner controls on my Kenmore range are malfunctioning. The burners cannot hold a steady temperature. Sears Home Repair is the worst. They skip appointments or arrive late, order the wrong parts (causing another appointment), and send a...
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#216811
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This is about Sear.com and their connection to all the other stores on their site. Which by the way I didn't know parts of my order were coming from someone else other then them. Seems to me with all that is capable on a website that Sears.com would know instantly if...
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Anonymous
Warranty!!!!!!! (lol)

anybody want to buy a 1000.00 refridge with a 269.00 warranty for 500.00.Thats the going price for a year and half old piece of **** from sears.NEVER AGAIN!!!!!!!!

Anonymous
Warranty!!!!!!! (lol)

anybody want to buy a 1000.00 refridge with a 269.00 warranty for 500.00.Thats the going price for a year and half old piece of **** from sears.NEVER AGAIN!!!!!!!!

#208093
Reply to reviews

Contact Sears

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
More

My complaint here is not on the Retail/Store side of Sears but their Sears credit cards which are operated by Citibank. They are ***. Besides having high interest rates. They tried to rip me off. I got a Sears card to buy some tires for my car. They had a special...
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Anonymous
Bob

Sears has some of the highest interest rates in the industry.

Anonymous
amanda

I\'m very sorry to hear that I knoiw how ya feel! My husband went through the same thing and was treated like an ***!

#188300
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