State: California Product: Sears Dryer Repair Clear all filters (5 of 22 reviews match)
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Sears in Escalon, California - Dryer fix

Had a technician in September come out to try and fix dryer. Told me I was a spring that popped off that holds the drum. Said he fixed it. Had a technician come out today. Told me that my pulley was bad and that the other tech should’ve fixed it
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Review
#1448304 Review #1448304 is a subjective opinion of poster.
Service
Sears Dryer Repair
I had preventative maintenance in August on washer, dryer & range. I told the tech I felt something was wrong with the dryer start button. He said everything was OK. Week later the dyer stopped mid cycle, made a loud voice which I taped. Sears suggested to have the...
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Review
#1370530 Review #1370530 is a subjective opinion of poster.
Service
Sears Dryer Repair
Reason of review
Poor customer service
1.8
Details
I bought plan for an expensive GE dryer. The drum is warped. Repair is covered by the plan. The new drum was ordered by the repairman on April 5th. It is May 16 th and the drum still hasnt been shipped. 5 rescheduled appointments and at least 15 calls later and nothing.
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2 comments
Anonymous
#1483238

I will Never buy an appliance (or, anything else) from Sears. Their extended service is USELESS. believe me.

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Review
#1257766 Review #1257766 is a subjective opinion of poster.
Service
Sears Dryer Repair
Reason of review
Order processing issue
1.3
Details
Our dryer broke for the second time during the first week of September. We couldn't get a technician out to repair for a week. When the first technician arrived, he repaired the dryer but broke and master board when putting it back together. I was told I had to wait an...
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2 comments
Anonymous
#1463165

OK it been some time since i last posted-- Our Holiday was a bust we had NO microwave / Oven nothing just broken promises Now they say I have a difference service contort they all the other that are in my house ??? So they are tell me there going to ...See MoreManageLike · Reply · 17hView previous repliesSears Home ServicesSears Home Services Hello Johnathan, I am taking another look into this for you.

Please refer to your private messages within the next few minutes and I will send the latest update I have. Thank you ^CSManageLike · Reply · 17hView more repliesJonathan C JablonsWrite a reply...Jonathan C JablonsJonathan C Jablons Sears is known for making there calls go to the Philippines - They seem not to have an AMERICAN phone number to call they all get routed to the Philippines - Tell me how is $500 dollars going to buy and install for this BS token- I was told it would re...See MoreManageLike · Reply · 16hJonathan C JablonsJonathan C Jablons You all made me wait 3 months Treated me like yesterday’s garbage-- You all think that the way to treat someone- YOU all dropped the ball and your make me pay forcing me to pay 500 dollars for YOUR mistake-- I had to be without my Microwave / Oven for Months and now you want me to pay - What kind of scram are you running--ManageLike · Reply · 15hJonathan C JablonsJonathan C Jablons This was NEVER explained to me ever- _ always bought the service over the phone I always bought Sears contract over the phone and trusted what I was told- Now I see I was slammed and lied to- has any one called GE and ask why you can't fix there Microwave / Oven combination- and now yo're forcing me to buy a new Microwave / Oven combination- because you can't fix the unit- Now I have to buy a new Microwave / Oven combination from Sears who can't fix my Microwave / Oven combination - You're saying you will give me $500..00 towards a new Microwave / Oven combination and I have to buy it from Sears .

America doesn't even know if your company will be around much longer Is this a defective unit and you can't fix ??? - Your company SEARS is holding me hostage - Your forcing me to buy a new Microwave / Oven combination- because you can't fix the unit- Why Can't you FIX MY Microwave / Oven combination- because you can't fix the unit- ?????ManageLike · Reply · 31m

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Review
#1105478 Review #1105478 is a subjective opinion of poster.
Service
Sears Dryer Repair
Cons
  • Given the run around over and over
  • Rude staff
  • No support - does not stand behind what they sell
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered

Sears in San Rafael, California - Repeat Negligence on Dryer Repair

1.0
Details
Sears has come to my home 4 times to repair an LG dryer. They continue to send repair men who do the same thing over and over again, order the same part, make me wait 2 weeks to install the same part, and then wait two weeks again to come back to fix what they never fixed. They NEVER stop to figure out why this part keeps blowing out the second I turn my dryer on. When I call to explain, they make me wait for my appointment. This is an absolutely egregious way to do business. No wonder they continually have to close stores and are losing market share. The WORST customer service of any company I've even experiences.
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Review
#930946 Review #930946 is a subjective opinion of poster.
Service
Sears Dryer Repair
Cons
  • Customer no service
  • Technicians who do not do their job
  • Lack of accountability
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Sears complaint
  • Sears Horrible
  • Worst Customer Service Sears

Contact Sears Customer Service

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

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