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Sears Home Service sends me an email confirmation for a service call and then a wierd "Service Bench" sends an email they will be providing the service. After two calls to the now call center in the Philippines, it appears I'm stuck with I don't know who to fix my washer.

It's bad enough Sears moved their call center to another country since we need those jobs here but Sears should have simply explained in their email that they use other contractors besides Sears Tecnichians rather than have me wonder if I was involved in a Scam with the second email.

Yes I'm upset. Looks like Trump has no control over Corporate America.

Review about: Sears Customer Care.

Reason of review: Poor customer service.

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AeternumVale
#1470194

While the shift is occurring for SHC, they moved the land line ops again, only through another "third party" sieve to take the heat off. Since this may be the case, SHC did like AT&T with the call log overflow the big "TelePerform....

and many of their call centers are third party ops to capture. Its done literally all over now, and sadly, that is the reality when anyone calls to resolve an issue.

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