A service tech came to my house to diagnose a problem with a dishwasher we purchased from Sears (out of extended warranty). Was there 15 minutes, told my wife it would be 330.21 for "today" and then 480 when they came back to install the part that they had to order.
She gave a check for 330.21 on the spot. Upon learning of the outrages price (part was 250 retail from Sears) I have called seven times to customer service and scheduling trying to confirm if we are in fact paying 330.31 or that PLUS the 480 for the repair, which I would never do. Nobody, literally nobody can tell me the answer to that question. I have asked for the technician to call us to no avail.
I was finally given the number to Sears billing for repairs and have called five times.
Each time, it says nobody is available and gives you a voicemail to leave a message to. Very frustrating.
Product or Service Mentioned: Sears Repair.