Update by user Aug 29, 2012
stephanie L. from Sears has never contacted me after i sent her all of the requested information.
This is just Sears trying to convince pissed consumers that they care. Nice try Stephanie.
Update by user Aug 28, 2012
still watching this annoying defective television. I was contacted by email from someone at Sears consumer headquarters that they may be able to help but after I responded i never heard back from them. Sears used to be great but now seems to have monumental problems and is very unprofitable and i am hoping i can resolve this before they go under.
Update by user Jun 14, 2012
as an update it has now been 8 times Sears has sent repair people out and the set is still not fixed. I cant understand it.
they must have a fortune invested in this. on the 7th visit there were 2 repairmen in two trucks both coming from a couple of hours away and they replaced nearly everything in the set
Original review posted by user May 08, 2012
six times Sears has been out to fix my flat screen purchased there and keeps repairing the same part which does not fix the problem. Then they made me purchase an extended warranty or would not come out again.
Now they are telling me i must wait 2 weeks for a part and i am without a tv. they admit that there is no assurance it can be fixed.
The manufacturer, LG, says they should have replaced the set after trying to fix it the first time and that I should have bought the set somewhere else. Stay away from Sears.