Kennewick, Washington
1 comment

9-5-08 Sears repair has been out to fix our Lawn tractor 7 times and can't seem to fix it. There is less than 20 hours on the engine.

We bought a Craftsman lawn tractor hoping it would last many years. 8 months before it died. 1st tech orderd new engine 2 tech has been out 6 times to try and fix it won't install new engine that was delivered. Can't get any one at Sears Holding Group or Sears One Source or Sears Home Repair to care.

Tech should have been here between 8-12 today and still hasn't shown up it is now 7:10 pm. I will never buy anything from Sears again

Monetary Loss: $1500.

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we purchased a lawn tractor & it was delivered 9/30/08. Needless to say, it broke the first time we used it!

Have a service agreement, scheduled a call (that was 2 weeks out) & they NEVER showed today. Phoned the dept & they have no record of my call.

We are ready to take it back. Never by craftsman again!