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I ordered a large tool box. I took half a day off to be home when it was delivered.

It was missing an essential part, as explained by the delivery team. I spent another half a day trying to get a replacement delivered. The replacement arrived today. I took another half day off to be there.

The email from you said that the tool box would be "set up and put in place." The delivery men refused to do this. I get paid by the hour, so when i don't work, i don't get paid. I have lost a day and a half on this purchase, and i have a tool chest sitting in my garage that has not been set up and put in place.

Terrible customer service. Vic Henry

Product or Service Mentioned: Sears Tool Box Replacement.

Reason of review: Poor customer service.

Monetary Loss: $700.

Company wrote 0 private or public responses to the review from Jul 26.
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Best to avoid Sears nowadays. It is no longer the Sears, Roebuck & Co.

of days gone by. There are many other stores out there selling anything you need.

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