Freehold Township, New Jersey
Not resolved

Cancelled an order within one hour of placing the initial order. Was notified the next day that ShopLadder system did not register the cancelllation for sever hours, thus my order was shipped anyway.

ShopLadder is now charging me $125.00 to return the merchandise on a $300.00 order that include free shipping. I notified their call line about one hour after the order because I wanted to double check my measurements. Turne out the vanity is the wrong size. Even though I call them within an hour of the order they are now charging me $125.00 for return shipping.

They sent it out after I cancelled the order. Sounds like a rip off to me.

Reason of review: Did not honor my request to cancel order that was made 1 hr after initial order..

Monetary Loss: $125.

Sears Cons: Customer service.

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