Had an elliptical on layaway, over $1,200 paid in. Cancelled the layaway because Sears would not honor sale price.
Received a refund of $290 and not another penny - it has been over 3 weeks. Have called Sears and spoke with at least 5 representatives, have been told a different story each time, each told me the previous person "gave me incorrect information." First was told it would be 7-10 days until I received the remainder of the $. Then was told it would be back in my account in 24 to 48 hours. Next person apologized and said 7-10 days (this was 3 weeks later).
The latest story is that their records show they reimbursed me the full amount and they will research it - of course it will be another 7-10 days for that to happen.
NEVER AGAIN will I shop at Sears. Next step is to file a complaint with attorney general's office.
Monetary Loss: $1000.