I will not be ordering anything from Sears anymore and telling everyone about my horrible experience with inept follow through and customer service. In fact, I plan to use social media to bring attention to my issue.
Sears sold us a faulty living room set which had to be repaired once. The second time around the medic indicated it would be cheaper to replace the set rather than fix it. We went in and chose another set which was to be delivered in a week. A day or so before I get a call saying that the sofa was ready but not the loveseat so we decided to wait until both were in for delivery.
A couple weeks later we get a call that the delivery was scheduled and I was expecting 2 pieces - instead they send me - THE LOVESEAT and had me sign for a sofa ( they did not open it up so I thought that the delivery guys knew what they were delivering. I called the store and Sears delivery about four times each telling them what happened and NOTHING.I called this morning as we are expetcing nothe rdelivery tomorrow and guses what? They still have loveseat on the system!!! A store manager is supposed to contact me today - let;s see what happens.
SOOOOOOOO FRUSTRATING - thier lack of systems and communication is appalling! I am going to demand some sort of compesation for the almost 2 months of pure ineptness on Sears' part.....
Product or Service Mentioned: Sears Delivery Service.
Monetary Loss: $2.