Parish, New York
Not resolved

I placed an order with Sears on Dec. 19, 2001 for a Suzuki ATV 6v Red, and paid for expedited 2 day delivery that was supposed to happen on Dec. 22, 2011. Called customer service (2) times, just to told they can't find wher my product is, they will have to email the vendor. Imagine that they have a vendor that only has an email address, no phone number or contact person. Now, i get a response email. Here it is:

Dear xxxxxx xxxxxxxx,

Thank you for shopping at!

We are still in the process of researching your order, however wanted to follow up so you know we are still working on it. We sincerely apologize for the delay. Please allow 5-7 business days for a response. We regret any inconvenience and appreciate your continued patience.

Look for Great Ideas throughout the store and find Sears exclusive innovations from great brands like Sony, Kenmore, NordicTrack, Craftsman and Reebok.

Shop now to pick up great products for the season.


Tiffany S

Sears Customer Care


5-7 days for a response? What am i suppused to do tell the little girl that Santa bought your present from Sears and has to wait 5-7 days to find out where it is. Oh, but ithe the mean time look at these great brands Sears carries and shop some more for great products. Yeah right. Must be the only thing they expedited was taking my money.

Product or Service Mentioned: Sears Delivery Service.

Monetary Loss: $232.

Company wrote 0 private or public responses to the review from Dec 23, 2011.
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