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I requested a carpet cleaning service on April 24th 2011, they came and did 2 extra closets without asking me and charged me $200 and had my little brother sign on the invoice.I had to go to the hospital with my sister and they will not refund me because my brother has consented on the invoice.

I talked to about 7 different people and they basically told me to do whatever I can because they will not refund me. A person named Brooke told me that she is the one in charge of making the refunds and she won't because of whatever B.S.

She also claims that they have the highest customer service ratings in the country.With my experience this is the worst customer service EVER!!!!!

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Anonymous
#319111

Almost the same thing happened to me, only it was $400 more.Never authorized the additional services, I wasn't home, and an adult signed the invoice.

They claim there is nothing that can be done.Have you had any success getting a refund?

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