What happened to Sears? They have changed for the worse, does Kmart have something to do with that? I have several complaints about Sears from the appliances, home service, & merchandise shopping.
I'll start with my most recent Christmas shopping experience. I bought clothes for my kids, I spent about $450. The next day my daughters hello kitty sweat pants ripped, I went to exchange them and noticed everything I bought the day before was now 60% off. I asked for a price adjustment, the cashier didn't know how to do a price adjustment. I waited for a manager, which took about 20 minutes for her to get there. She did the price adjustment. There were a few items that weren't adjusted, she said they were still the same price.
I went on my way to shop some more and bought my husband some work clothes. On my way out of the store I noticed that 4 shirts I bought for my daughter were 60% off, the manager didn't adjust these earlier, my guess is that she didn't feel like doing it & just lied to me that they weren't on sale. I asked the cashier for a price adjustment again, of course they are not trained and have to call a manager. Ah, wait another 20 minutes for her to show up? I don't think so, I waited 5 minutes and left. Forget it, its not worth my time to wait. not only did I get cheated out of a price adjustment, but the cashier never took my kidadvantage 15% off coupon.
Now over in the mens dept. I had a coupon for $5 off which I forgot to print, I informed the cashier I had this coupon but forgot it. He told me to bring coupon back with my reciept to get the $5.00 back.
Now, this is where it gets really screwed up. 3 days later I return to Sears to return the hat & glove set and buy more work clothes. Its Christmas week & I expect to wait in line. There was 3 cashiers and one line. Its my turn. The girl calls me over I tell her I have a return and a purchase. She tells me that she doesn't do returns and I have to wait in line again and have the guy wait on me.
So now I'm in line again waiting for the guy cashier who turned out to be a sneaky rat. I tell him I have a return and a purchase. He returns the hat & glove set & rings up everything else. I tell him on my last order the socks rung up wrong & that I have a coupon for $5 that the other cashier told me to bring in. He told me I couldn't use that $5 coupon, that the other cashier made a mistake, then he told me he'd have to call a manager to price adjust the socks, which he never did call.
So now my order is rung up & I have a coupon from yesterdays order that printed with my reciept for $10 off $50. He tells me that I can't use that on an exchange. I said what exchange? I returned the hat for a refund there is no exchange involved here. He told me well I returned the hat and rung up your order, the computer thinks its an exchange there is nothing I can do about it. I tell him void everything out and return my hat seperate from my purchase. He does, but then tricks me into signing up for a credit card.
He told me I can save you $10 for signing up with a sears card. I told him I already have a card and that I will be using my debit card. He keeps on insisting I get this card. I told him no, I do not want any of my purchases on a credit card, I use my debit card and my stuff is paid for. He insists on checking & doesn't seem to believe I have a sears card. He keeps insisting that he will save me $10 in under one minute, by checking my Sears card and that I will have no credit card balance. I put my ssn into the credit card machine for him to check.
He has me sign a paper to get $10 off, which btw was a credit app for a different type of Sears card. Now he says ok we are going to pay this off. I give him my debit card, which I did tell him I would be using. He told me you can't pay a credit card off with a credit card.(and as he said that he tried to mumble the word credit card, as he was trying to make it look like I wasn't nsigning up for a credit card) Now I'm pissed that I am going to have another credit card & it has a balance.
He explained it that I sign up, pay off and cancel all in one shot, didn't happen that way. He knows I'm mad and aggravatted. He gives a little laugh well I saved you $10.00 were all good now right? I told him I had my own coupon to save $10 anyways. Besides that the socks I bought the other day are still ringing up wrong. I got cheated on that order and this order. He offered to call a manager, I left I wasted enough time in that *** store. After getting home and looking everything over he never took my $10 off with my coupon. MF! I am just going to return the socks that were $17 each & never shop there again.
In all Sears cashiers do not know how to do price adjustments & they will do whatever it takes to get you signed up on a credit card. They must be getting some bonus to sign people up. This cashier was a little snake. What kind of person tricks someone in to a credit card when you tell them you don't want another cc? I will be cancelling that card also. and not only that one, but my other Sears card as well.
I will be posting my other complaints seperatly since this one was so long.