Purchased a new chain saw in November and by June the Inside of the chain brake was melted. The local store said it should be covered by warranty and sent it off to their technician.
After a week, I was told that I had run the saw with a broken chain (which it had not) now they refuse to honor the warrant...I won't be back, just hope I don't have any more warranty issues since I have a household full of items purchased from Sears.
I don't know why Sears doesn't stand behind the Craftsman name anymore. It use to mean something
Monetary Loss: $170.