Memphis, Tennessee
With Company response Not resolved

Simply put, Sears charged my card Twice! Unfortunate for me, everyone that I spoke with could not see the transaction and asked me absurd questions like, "Did you buy the same things twice?" If that were the case, then I would not have wasted all morning on the phone try to fix the situation.

I spoke with the Online Solutions Department and the lady informed me that she was the "highest" department I could speak with about resolving this situation. Again, she said she couldn't see the two charges. She also told me that it may take 7 - 10 days to rectify the problem.

So now, I've faxed the "Online Team" my bank statement. I'll see how that goes!

When I shop online, I like to have a certain confidence that transactions will go smoothly. Thanks Sears for taking that confidence away from me.

Monetary Loss: $104.

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I certainlyj hope that you covered your account numbers with a pen or a sharpie. Seems to me that alot of monies and merchandise has been missing on a refular basis from what i have been reading on the last three hundred or so complaints on this website.

Buyer beware.

Someone is getting rich from all the double charges and lost orders. :?

Sears Response

Dear deeconsumer,

My name is Trent with Sears Cares Team. We are so sorry to hear about the troubles you have encountered with your online order. We would like the opportunity to assist you with resolving this quickly and to your complete satisfaction. At your earliest convenience please send the following information – contact #, phone # used at time of purchase, and screen name that I have assigned to reference your post (deeconsumer), to

Thank you,

Trent A.

Social Media Moderator

Sears Social Media Support