Simply put, Sears charged my card Twice! Unfortunate for me, everyone that I spoke with could not see the transaction and asked me absurd questions like, "Did you buy the same things twice?" If that were the case, then I would not have wasted all morning on the phone try to fix the situation.
I spoke with the Online Solutions Department and the lady informed me that she was the "highest" department I could speak with about resolving this situation. Again, she said she couldn't see the two charges. She also told me that it may take 7 - 10 days to rectify the problem.
So now, I've faxed the "Online Team" my bank statement. I'll see how that goes!
When I shop online, I like to have a certain confidence that transactions will go smoothly. Thanks Sears for taking that confidence away from me.
Monetary Loss: $104.