I puchased a bew fridge in Feb 09 for $1100.00 now 2 years later the plastic cover in the icemake door woor out, it's softer than rubber. and Sears first wanted $640.00 for a new door without labor, I constacted the BBB, Who didn't do a *** thing, But sears reduced the price of the door to $340.00 pluss tax, Still does of what whirlpool told me the door cost.
Sears and the BBB claims to support the consumer, but in reality they don't and don't care how many customers sears ripsoff.
I was forst told by a rep from the sears repair service if I didn't like the repair cost, I should by a new fridge. Wow then after filing complaints sears says I have 90 days to accept their last extortion offer.