On January 19, 2013 I ordered two Brantford Elephant Skin Microfiber / Leatherette Swivel Chair from Sears.com, whcih apparently is run by some third party company. On January 25, 2013 I received an email that the items had shipped.
I was provided a tracking number and the contact information for the shipping company Demar Logistics. I sold my couches in anticipation of receiving the new chairs. When the items were never received I called the shipping company Demar Logistics and was advised they had never been told the items were ready for pick-up. I followed-up with "Sears" customer service via e-mail three times and each time was told to wait 7-10 business days for a response.
During that time frame on 2/10/13 I received another email that my items had shipped and would be received 7-10 business days from 1/25/13. I started calling customer service daily and have been unable to get any answers as to where my chairs are and when they will be shipped. I called the customer service number 2/21/13 and was told the vendor is now the one responsible for not getting my items together to be picked up by the shipping company. The rep claims he will expedite my matter.
He claims he left a message for the vendor - a Ward Trading Co. - and claims that he will have a case mamanger contact me "immediatley." I will not be holding my breath but I will continue to call them everyday until this resolved.
I will be putting the charge in dispute and am looking into filing a small claims action.
Product or Service Mentioned: Sears Shipping Service.
Monetary Loss: $325.