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Ordered washing machine 8-31 for instore pickup (was told it would be tuesday 9-4) it didnt come, on thursday 9-7 my app showed it was delivered so i call the 1800# and they say yes it was delivered. Luckly I called the actual store to find out it was not there it was...
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1.0
#1098675
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September 8, 2017 I am on my third repair for the washer I purchased from Sears, the Repair Dept. out source their repair orders which none seems to be able to repair anything. Customers purchase appliance because they need them for everyday functioning but these...
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1.0
#1098126
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It is sad that reputed companies are not able to fulfill the promises they make to their customers. Sears is a trusted brand and most people take the extended warranty offered by the company because they believe that they will not be short-changed by the company. When...
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Product
#1097840
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Sears - Only 1 Checkout Open In the Whole Store

Sears
#1086379
This is the worst Sears I have ever been to. Only 1 Checkout open in the whole 3 story store at Westfield Massapequa Mall
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Sears - Checking on when I was getting the part I ordered

Sears
#1084864
1.0
Details
Call me 309 275 5386 I'm not getting anywhere with you Internet service. Now it's saying I'm using abusive words
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Sears - I clearly do not matter

Sears
#1081267
2.4
Details
Gutter service done. Salesman did everything wrong we discussed. Contractor showed up late and when was not home. 1/2 of the job done. Not calling back on several messages. Still trying to resolve. Seriously pissed off.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Sears - Great explanation

Sears
#1076749
1.0
Details
U nailed it as i am a tech w/ 22 years experiance and 6 years with sears you are a number with rules to follow that change on a dime with oit u knowing till u get a call sears is all about the money not the service sell sell sell first repair second good luck everyone
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
I purchased a Sears Kenmore Gas Water Heater and had it installed 3/17/2015. Heater stopped working September 1st, 2016. Waited 12 days for warrantied part to arrive and be installed. Heater stopped working again on August 30th, 2017. Am in the midst of again waiting...
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1.0
I didn't like
  • Poor customer service
  • Being passed back and forth on the phone
  • Very poor customer service from management and retail support
#1096930
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I purchased a Sears Home Service warranty for my refrigerator. The unit quit working so I call for a technician. One is scheduled and I *** work and go home. When the technician arrives, he does not have the tools to work on the unit and spends two hours going to the...
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Anonymous
Anonymous

Pathetic is a nice word for them call and get a refund on your warranty. Also contact the bbb and the news media. Rochester NY

1.3
#1096929
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I made an appt. On a saturday for tues 8 to 12 refrigerator part broke for the third time. I called appliance service and they overbooked and did and cant show up. I lost a day of work and they want me to take another day off of work and that is 4 dayz from now. 10...
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#1096758
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OMG, this is what just happened to me. I bought a new mattress for our base. They told me and my husband about how they have this new leasing program. Our mattress was $600. They said that we would pay $144.00 for five months. The sixth month they took money out of my...
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1.0
I didn't like
  • Dishonesty
  • Sales associate did not explain lease terms
#1096756
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I tried to get a copy of my receipt. I could not find it when I got home. I called costumer service and she said she could help me if I read the number on the receipt to her. I called the store and the guy that sold the item to me said he could not remake a receipt. I...
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1.0
I didn't like
  • Customer service web site or sales person
#1095492
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We purchased a Kenmore central air system last summer. It took them a month to get around to installing it. We live in Ohio and only use air for about 4 months in the summer. This summer it began freezing up. I called for repair at the end of June... couldn't come for...
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1.8
I liked
  • Not doing business with them anymore
I didn't like
  • Incompetent repair technicians repeatedly
  • Installer and customer service
  • Complete disregard for customer
#1095148
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bought a treadmill, scheduled a delivery time for 5pm-7pm. Received 2 confirmations for that time by e-mail and text message. The morning of I received a phone call from the delivery company stating they will be at my house btwn 1 & 3. I immediately said no, I wont be...
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#1094947
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