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Sears - When "Service" is defined as servicing one's self at your expense.
The ridiculousness of this entire situation is so utterly astounding that I really don’t know where to begin. On 9/13/2018 we had a service technician check out our dishwasher because it leaked last year and she wanted to make certain the gasket they replace was still...
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I didn't like
  • Refusal to honor service agreement hassle free
  • Refusal to honor service agreement in timely fashion
  • Secret policies
#1355578
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I also wish I seen this website before I purchased my Kenmore Elite fridge in Jan. 2015. Paid several thousand dollars and purchased the $800 extended warranty. In May 2017 the fridge stop working and Sears took three months to repair it. The problem was the compressor...
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#1355517
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This is the second email I have sent. The first I never received a response. We are 40 year customers. Our recent experience has been stressful beyond words. Our refrigerator stopped working a week ago. A tech finally came out today. We lost probably $300 worth of...
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1.6
#1354866
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The sales manager told me that he had only one car battery in stock for my vehicle and the cost was $230 for the battery and installation. I have been to sears many times for a battery and have only been charged around $130.00 at the most. I went to a local auto parts...
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2.9
I didn't like
  • No care for customers and horrible customer service
#1354851
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Had scheduled service appointment for fridge repair for 9/13/18 between 8am and Noon. Obviously had to take off work to be available for the service technician. At 10:30 am I received an email from Sears indicating they cancelled my appoint due to inclement weather in...
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1.0
I liked
  • Service reps in the homeservices call center are very polite
I didn't like
  • Homeservices did not provide good service
#1354729
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Sears - I can’t get to speak to a representative in the U.S I keep .

I order the dryer on 9/1/2018 today is the 14th this is ridiculous I don’t have my dryer.
1.9
Details
Customer service
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1354409
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Sears - My item been delay I been waiting for 2 weeks I want to know why is my item delay again today

They keep saying it's delay in the Philippines why can't I speak to someone in the United States or get the phone number to the manufacture In the United States.
2.0
Details
Customer service
Discounts and Special Offers
Layout of Store
Product or Service Quality
#1354394
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Service person was 4 hours late and when checked for repair, he tried to charge for a part we did not need. The previous sears repair person approx. 8 months ago removed lint on inside and that was all that was needed. We called again and rescheduled when it started...
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#1354050
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We did place an online order for a sealy king mattress mattress and regular box spring on July 1st, 2018 and was delivered to us on Jul 11. I couldn't be home during the delivery and a friend received the items. The same day we found out that the foundation is too tall...
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1.9
#1352693
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Bought a fridge from sears online and after 3 months it fried. called thier appliance repair line and a tech came out and ordered the wrong part and installed it. the fridge fried again after 2 weeks. New part on back order. waiting for 3 months!!! Keep calling and i...
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Anonymous
SearsCatalogHangingInTheOuthouse

Thanks for the heads up. I'll remember what you said the next time I am in the market for a new refrigerator. P.S.I never buy the extended warranty plans that they try to pres...

2.5
#1352387
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