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We called Sears to repair our washing machine...first mistake. Repair guy comes, says he can't fix the machine because a nut is stuck, so will have to wreck the agitator to fix it (which means another new part), and says it will cost $400 to fix it. I told him that I...
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1.0
I didn't like
  • Quality of merchandise and customer service
  • Lack of professionalism of staff
  • No one could help
#1166603
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Sears does not honor their return policy. I purchased two shirts for my son, for Christmas, on November 25th. He had duplicates, so I tried to return them, on January 9th. I was told that I was past the 30 day window, something the sales associate when I purchased them...
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1.0
I didn't like
  • Poor customer service
#1166057
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I bought a washer and dryer set via online layaway with Sears, I paid it off in full and was not late on any payments. I ended up not needing the washer and dryer set so went into my local store where I had originally opted to pick them up, so I could request a refund....
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Anonymous
William

You wasted more time than a filibustering Democrat.You absolutely must deal with such situations in WRITING , addressed to the proper department, and sent via Certified Mail r...

1.0
#1166036
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Sears - Tried to exchange or get store credit fir a Christmas gift

Sears
#1159013
1.0
Details
I was told i could only get the exact same item but different size which they didnt have for a christmas gift all i wanted was a store credit which was declined because i didnt have a receipt i bet they didnt tell the person who bought my gift about this what a joke
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Customer service
Exchange, Refund and Cancellation Policy

Sears - Refrigerator Problem

Sears
#1157553
I purchased a refrigerator from Sears a year ago with a warranty. 3 weeks ago, it stop working. After multiple cancellations, a third party repair guy came out only to tell me he needed a part. Now, 3 weeks later, the part is still unavailable. Customer service experience has been horrible and they just don’t seem to care.
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Sears - Poor customer service and scheduling

Sears
#1156561
1.0
Details
Re: Home Repair of Dryer. Grossly late, no call ahead to warn of late arrival. Technicans didn’t even arrive within 4 hours window...twice. Ridiculous and unprofessional. Customer service complaint line sounds like foreign outsourcing of people that just read from a script. They aren’t even sure what time zone you’re in and surely don’t listen. Sears, you’ve lost a customer.
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Customer service

Sears - New Refrigerator delivered without a back wheel

Sears
#1156187
1.0
Details
After many calls and long wait times on hold. Still have not resolved my issue from purchasing a NEW Kenmore Refrigerator and it not having a back wheel. I am so frustrated. Please help!
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Ordered a mattress on November 12 with request to deliver to our new home upon moving in December 18th. Then three days before delivery, I was told the delivery wouldn't happen until January 8th -- 7 weeks after ordering and after the holidays when we expected a...
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2.2
Product
I liked
  • Pricing and rewards
I didn't like
  • Overall experience
  • Response time
#1165506
Reply to reviews
Refrigerator stopped working on Sept 21 (Sears Kenmore Elite) Sealed Refrigerator unit still under warranty but other conditions not. Sevice Tech comes on Oct. 5 - says it is the circuit board and she will order it and we can pay all or half the cost. We pay half the...
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2.5
Product
#1165483
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Suppose to have 30 days to determine if mattress purchased is working If not suppose to be able to return or exchange. Lies. All we keep being told is we have to keep mattress for 30 days before anything can be done also keep getting told to call a phone number for...
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1.5
Product
I liked
  • Store rep tried to be helpful
  • Sale personal in store
I didn't like
  • Run around for a straight up return
#1165463
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I bought this microwave from Sears. When the microwave was bought it was installed incorrectly by Sears, now they saying I missed used it not looking at the fact that they didn’t installed it correctly . The technician said so, Sears does want to hear this. This is...
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1.0
I didn't like
  • Poor response from sears
#1165458
Reply to reviews
Sears accidentally put through a double debit to my checking via my debit card which caused a $29 NSF fee. I have sent a copy of my bill AND my bank statement AND THEY STILL CANNOT OR WON'T CORRECT IT! Sears, you have a real problem with customer service and I am...
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#1165383
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We had originally purchased a fridge on Black Friday. It was scheduled to be delivered on December 4th. It was then canceled. And moved until the 16th. And then cancelled again. I moved until the 18th. At this point I was very upset it happened you continuously take...
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Anonymous
Anonymous

Good luck and wait until you have to deal with Sedgwick their insurance company. You will never purchase a pencil from sears again. Rochester NY

1.0
#1164931
Reply to reviews
Ive Purchased 3 items using their leasing program and im about to get a 4th item with them since i paid off the other three. Never had a problem with them. The leasing company customer support has all ways been more then helpful any time i had a issue. They even sent...
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5.0
#1164721
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