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I purchased an electric dryer on 7/11/18..delivery date was set for Friday 7/13/18..a courtesy call was supposed to be sent to assure 2 hour window for delivery. The courtesy call went to the alternate number not the primary number which i wasn't aware of at the time....
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#1304713
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I left AHS (American Home Shield) because their warranty and customer service was AWFUL!! I decided to purchase a Sears appliance warranty after their very convincing phone salesman offered a huge discount on my dryer repair. When my washing machine went out in March...
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1.0
I liked
  • Service man
I didn't like
  • Never do business again
#1304396
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We bought a dishwasher in May. The repair man says it needs a new motor. I said the motor is new. He said I know they are having problems with this model. Where's the recall. Shouldn't they replace the dishwasher. We have to wait until the 27th for the part to come in....
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Et_Tu_Brutae.User
Et_Tu_Brutae.User

One of the things that you can do is to file a complaint with consumer-action.org, and have media attention brought to your situation. Your issues are of a MAJOR CONCERN, both...

#1303244
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Sears - They don't even know what they service

No surprise sears is going out if business. Had a repair appointment set up foe our webber grill,waited for serv tech. He called to say they don't service webber. I called the office who set up appt, they gad no idea. REALLY
2.5
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#1303123
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my Sears Kenmore washer, which is under warranty, needs a repair/parts. i was informed by the Sears' contractor that the part will not be available for over 2 weeks. this is not acceptable. sears service centers are totally unapologetic, telling me that if the part is...
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2.2
I liked
  • Back when they knew how to take care of their customers
I didn't like
  • Indifference
  • Abominable customer service
#1302828
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Bought a $1700.00 refrigerator from Sears 18 months ago, broke down on June 24th called Sears to get a repair couldn't come out for two days. Repairman comes out and tells me the parts will take 2 weeks to get and they won't be back till July 12 to put the parts in to...
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#1302705
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I have had my Kenmore Elite refrigerator for almost 6 years. I have had it repaired 5 times already. On June 18 it quit coolin. Sears came out on June 22nd. I paid for the repair almost 600 another know defect that only had a 5 year warranty on that know defect. I...
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2.4
#1302540
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okay so here is what happened about a month ago my mother's refrigerator went out and Sears came out and they were supposed to replace it then all of a sudden they have to order parts and that took another two weeks all of my mother's food spoiled they left her with no...
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1.0
#1302475
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We purchased our dishwasher in May. A month ago the dishes weren't getting clean. We called the service department and battled with them. They came out to fix it last week. They said it was our fault. We were using the wrong soap and not turning on hot water from the...
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#1302356
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Sears - DENIED reward points equalling $137.00

Seats days since i have same cll# of a previous membet who jad yjat number many yeats aho tjey cannot givr me my reward. I WANT MY MONEY!@!#@!
2.0
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1302210
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