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I try and call my local seniors and I get sent overseas to the Philippines for someone to answer the phone. I am so frustrated anytime I call I get sent overseas when I asked to speak to someone in the United States they say they can’t transfer me to The US. I am done...
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#1400073
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I have a MPA Service agreement - Its been 3 months my Kitchen aid is still not repaired or replaced. I have been receiving promises and request to keep calling every week for status - They first say they no longer make one of the part - then they say the found the par...
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#1399677
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This Thanksgiving was going to be a big deal for my family. We lost so many family members over the last 18 months, it is hard to find reasons to be Thankful. We thought for sure my little brother would be called to duty again and miss Thanksgiving, when he was not we...
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1.0
I didn't like
  • Complete disrespect
#1398161
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We purchased a new refrigerator, stove, microwave, and dishwasher 3 years ago and because of all the electronics we agreed to buy the extended warranty (which was about the same price as all the appliances!) When stove was installed the oven and stove worked but clock...
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Anonymous
TickleMeMcHomeless

That's about right. When the 1% of the customers who buys the extended warranty actually needs to use it, they are denied. What a rip-off! Everyone should know that the extend...

Anonymous
Anonymous

Contact the news and the bbb

2.5
#1396631
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Sears, the sears appliances, and the home warranty for those appliances are complete disasters. I have a refrigerator, clothes washer and clothes dryer that are less than 2 years old. I have been dealing with the repair people for three months to have very simple...
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Anonymous
TickleMeMcHomeless

I agree with you. Laundromats can sometimes be as hard to get to as a pay-phone. It really is hard work having to wash everything by hand and hang it out to dry. Sears should ...

#1396385
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We received the part (Range Bake Element) and then called for Sears to install it. The service man came (Sears "farms out" its service people). He charged $150 for a diagnostics charge plus the actual installation charge and tax. We were not told when we ordered the...
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#1396380
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My a/c quit cooling in August Called sears home service on Sept 5th appointment set for sept 6th has been cancelled 12 times and reset now for Nov. 27th. Why does it take over 2 months to get a service tech to fix an a/c. I have had to buy another a/c. You can bet it...
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1.0
#1396323
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So I went to sears and I got approved for 1,200 on Saturday so when I was doing my debit card it could not get through so the guy said that usually if you have someone else that can do it and then you can call the number and like switch it out so I thought well I'll...
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Anonymous
Anonymous

That whole statement made zero sense.

3.2
Fremont,Nebraska
#1395468
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Sears - Disappointed

I kept getting things disconnected on this call and could not hear them. I spent two hours this morning and an hour and a half last night trying to get stew speak to someone in the United States instead of the Philippines. I cannot understand them and I could not get anyone in the United States even the store.
1.0
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Customer service
Ease of Use
Product or Service Quality
Staff
#1395458
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i bought a dryer on 10/30/18 from the sears store in Columbia, md. of course, that store is closing by the end of the year. I was told the next day by the sears contractor that I would receive my dryer on 110818. however, sears called after that a few times to let me...
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2.1
#1395274
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