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Refrigerator freezer icing up so called for appointment. Was given a appointment a week out on November 2,2017 1-5. They call the day before confirming appt. in morning then canceled 4:00pm. Rescheduled us for the following week November 8th 1-5. Five o’clock came and...
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1.5
I didn't like
  • Repair service
#1130391
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On August 15th 2017 I ordered and paid for an item for in-store pickup. Weeks went by and Sears never called or emailed me. I called to inquire about the status of the order, they said they would call me back. They never did. I called again after waiting a couple of...
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1.0
I didn't like
  • Wasting my time
  • Unprofessionalism of everyone
  • Powerless employees
#1129812
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My fridge broke on september and I called to schedule an appointment but they tried to fix it over the phone!! After that I called again and they sent a technitian he said he needed some parts and they ordered it. When the parts finnaly arrived and the technitian came...
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Anonymous
Caspercito

I bought a Kenmore washer and dryer on April 10, 2017. I was very happy with the appliances until this week when the dryer wouldn't work until suddenly the time dial started ...

1.0
#1128809
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Sears holdings

Sears
#1119759
1.8
Details
The sears store in st paul mn leaves alot to be desired i dont know if they plan on closing that store but it lacks alot is it because i own it
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Customer service sucks at sears

Sears
#1119277
2.3
Details
At Tucson Mall, looked to buy a TV, but no TVs. Went to buy a 1/4 drive torque set. Was sent to several locations to find it. Finally, frustrated, gave up. Sales person wouldn't get off their duff to show where to find. Is this why Wall Mart and Harbor Freight are thriving??
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Customer service
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Sears - Return an item

Sears
#1116035
1.9
Details
Sears count the return period since the item was purchased, no since the item was available to pick it up. Customer service really dissapointed me. I expected a better support.
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Sears - Auto repair gone wrong!

Sears
#1110569
1.0
Details
They disn't test drive it. After two different Sears and almost one thousand dollars the car is still doing the same thing!!!
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Customer service
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Website
I bought a Kenmore Washer & Dryer set and had them delivered in early August. On October 4th the washer started flooding my downstairs. I called Sears customer service to schedule a repair and had to call 9 times before someone would send out a Tech (one of them...
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1.9
I didn't like
  • Product did not last
  • Lies we were told
  • Very poor customer service from management and retail support
#1128721
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I contracted Sears Home Improvement out of Lenexa, Ks. to install a HVAC system in my home in August that didn’t get fully installed and operational until October this year. I repeatedly had to contact them about issues with the contract changes, price changes and...
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Anonymous
Anonymous

All of sears Home improvement work is done by subcontractors. If your a contractor and don’t have work your not a good contractor. Sears pays them low bids and the work is ter...

2.2
#1128204
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I just have to get this off of my chest. I purchased a new Kenmore Elite 74025 30 days ago directly from a Sears Store. I purchased this particular unit, because it has digital settings, and would allow me to set to 34 degree (I like my stuff COLD.). And my wife liked...
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#1128200
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I will just start off with saying Sears will never have one penny of my money ever again. I have had the worst customer service repair experience and I feel like I'm being shafted as a customer. We bought our Kenmore Elite top of the line refrigerator 2 years ago spent...
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#1128047
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I purchased a Kenmore over the range microwave hood combo in June 2017. I also purchased the Master Protection Agreement coverage for 5 years. The Kenmore warranty is 1 year. In October 2017 I put a potato in the microwave and pushed the potato button and went outside....
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Anonymous
Anonymous

I’m a ex tech and STAC plays that game with every replacement. Call and get a refund on your extended warranty and call the news media. Sears refuses to honor the terms of the...

#1127738
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Technician showed because of no cooling in 3 year old elite refrig. (4th service call in couple of years). He was in my house 5 minutes total, opened refrigerator, put his ear to refrig. ordered new condensor and serveral parts totaling nearly $600, added $99 service...
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Anonymous
Anonymous

Sears owner and incompetent management destroyed sears. Every useless manager that has a job will never work again when they go bankrupt. No company in there right mind would ...

1.0
I didn't like
  • Customer service and technician quality
  • Unfair
  • Lack of empathy to resolve
#1127716
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I ordered stove range to be delivered on 11/6. We hauled away our old one a night before the delivery date. I requested a call before delivery. Did not receive a call before delivery, however, I received a call when delivery truck was by my door and I was 10 minutes...
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3.2
Rio Linda, California
#1127262
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