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1.0
Details
Today Sunday November 10th me and my family visited the Moorestown NJ automotive store for an oil change. The store opened at 10 am and we arrived about 5 mins after 10. There was a man in front of us being helped by the employee, I believe the employees name is Mike....
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1 comment
Anonymous
#1775244

Who would still use sears for a oil change or anything. There a failing company and have been a mess for years. Go to a quick lube and you will be done in ten minutes you don’t even have to get out of your car

Review
#1704517 Review #1704517 is a subjective opinion of poster.
Service
Sears Cashier
Cons
  • Lack of response and poor costumer service
  • Poorly trained staff
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
4.0
Details
First off, service is not spelled “servace”. That doesn’t send good feelings to people who are really frustrated. Your audio on your customer service telephone system is muffled and noisy. It is so very hard to communicate with them. Second some of your representative...
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Review
#1704475 Review #1704475 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I purchased an $1800 refrigerator from Sears two and a half years ago. It broke over a month ago. A technician came out and attempted to fix it but he advised me that the unit was a piece of garbage and he spends every day fixing this type of fridge. He had to order...
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1 comment
Anonymous
#1775246

I don’t think anybody does buy appliances from sears. If your worried about the holidays I would just go purchase a new refrigerator. I can guarantee it won’t won’t be fixed properly and you will not have a working refrigerator for the holidays

Review
#1703811 Review #1703811 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Reason of review
Poor customer service
Loss
$1800
Preferred solution
Full refund

Sears in Dothan, Alabama - Serious complaint

1.0
Details
They took my 150.00 but did not complete the repair and I have been waiting for 72 hours on Tech.s that never show up and I can not get hold of anyone that cares !
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Review
#1703433 Review #1703433 is a subjective opinion of poster.
Service
Sears Dishwasher Repair

Sears - Order copy of weatherbeater window installation order

No one has the right experiance to respond to my query. All i ask is for a copy for the following previous order thst was installed at.2429 January lane in grand prairie, texas. Lable number 637209-8/Schd 24234-8 unit 86-34. My
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Review
#1703291 Review #1703291 is a subjective opinion of poster.
Service
Sears Replacement
Cons
  • Poorly trained staff
  • Inability to actually honor the warranty
Reason of review
Warranty issue
Loss
$1800
Preferred solution
Let the company propose a solution
1.0
Details
Sears promises to repair appliances but doesn’t cover doesn’t . I bought a kenmore freezer and refrigerator . When I called to get them repaired they said they didn’t cover that particular item (freezer). I bought it from them and had to have a repair a couple of...
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1 comment
Anonymous
#1775247

Don’t buy anything from sears they are terrible at everything they do

Review
#1703253 Review #1703253 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Pros
  • I will like it when they are out of business
Reason of review
Warranty issue
Loss
$5000
Preferred solution
Deliver product or service ordered
Tags
  • No Help From Employees

Don't get an extended warranty from Sears

I have a Master Protection Agreement on my Toshiba LCD TV which expires 12/13/2019. I have been trying since 11/4/2019 to schedule an annual maintenance checkup. I have called several times on this, but still have not received one call back to set up an appointment.
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2 comments
Anonymous
#1774449

They're trying to run the clock out.

RingedBedlingtonTerrier
#1775473
@Anonymous

Agree. I suspect they reduced technicians, or the area they cover, due to the bankruptcy. We live in a rural area with a thin population.

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Review
#1703050 Review #1703050 is a subjective opinion of poster.
Product
Sears Master Protection Agreement Protection Plan
Cons
  • Non honored warranty
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
1.0
Details
I go on line to buy a new dishwasher.....there is Sears sale advertised......$ 263 So I head to my local Sears store in BelAir ,Md.....wait my turn...where is the $263 Dishwasher?....I had the model number....Here it is, but it;s $323 here ....After all the internet...
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1 comment
Anonymous
#1775248

I would cancel the order now and go to Lowe’s. Why would anybody still buy a major appliance from sears they are bankrupt and advertise products they don’t have. Most vendors quit shipping them merchandise

Review
#1702954 Review #1702954 is a subjective opinion of poster.

Sears - Delivered item arrived damaged

4.2
Details
They arranged for a ups return service and a credit to my account.
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Review
#1702563 Review #1702563 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
i bought the most expensive christmas tree they have (Holiday Showtime 7' Christmas Northern Lights Spruce Tree) and it has broken rotating stand,no paperwork I like the tree so i decide to order parts and fix it myself because i am an electrician and i can fix almost...
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1 comment
Anonymous
#1774406

I don't have to avoid Sears anymore ; they closed the local store after 50 years in the same spot ...

Review
#1702524 Review #1702524 is a subjective opinion of poster.