The ridiculousness of this entire situation is so utterly astounding that I really don’t know where to begin. On 9/13/2018 we had a service technician check out our dishwasher because it leaked last year and she wanted to make certain the gasket they replace was still...Read more
I didn't like
- Refusal to honor service agreement hassle free
- Refusal to honor service agreement in timely fashion
- Secret policies
I also wish I seen this website before I purchased my Kenmore Elite fridge in Jan. 2015. Paid several thousand dollars and purchased the $800 extended warranty. In May 2017 the fridge stop working and Sears took three months to repair it. The problem was the compressor...Read more
This is the second email I have sent. The first I never received a response. We are 40 year customers. Our recent experience has been stressful beyond words. Our refrigerator stopped working a week ago. A tech finally came out today. We lost probably $300 worth of...Read more
The sales manager told me that he had only one car battery in stock for my vehicle and the cost was $230 for the battery and installation. I have been to sears many times for a battery and have only been charged around $130.00 at the most. I went to a local auto parts...Read more
I didn't like
- No care for customers and horrible customer service
Had scheduled service appointment for fridge repair for 9/13/18 between 8am and Noon. Obviously had to take off work to be available for the service technician. At 10:30 am I received an email from Sears indicating they cancelled my appoint due to inclement weather in...Read more
- Service reps in the homeservices call center are very polite
I didn't like
- Homeservices did not provide good service
Sears - I can’t get to speak to a representative in the U.S I keep .
I order the dryer on 9/1/2018 today is the 14th this is ridiculous I don’t have my dryer.
Sears - My item been delay I been waiting for 2 weeks I want to know why is my item delay again today
They keep saying it's delay in the Philippines why can't I speak to someone in the United States or get the phone number to the manufacture In the United States.
Service person was 4 hours late and when checked for repair, he tried to charge for a part we did not need. The previous sears repair person approx. 8 months ago removed lint on inside and that was all that was needed. We called again and rescheduled when it started...Read more
We did place an online order for a sealy king mattress mattress and regular box spring on July 1st, 2018 and was delivered to us on Jul 11. I couldn't be home during the delivery and a friend received the items. The same day we found out that the foundation is too tall...Read more
Bought a fridge from sears online and after 3 months it fried. called thier appliance repair line and a tech came out and ordered the wrong part and installed it. the fridge fried again after 2 weeks. New part on back order. waiting for 3 months!!! Keep calling and i...Read more
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