Sears
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Verified Reviewer | Glenwood Springs, ColoradoFailure to deliver part
After waiting over two months, I cancelled the order for the control panel and was ready to buy a Bosch and sue Sears. However, I contacted customer service once more and was told there was actually a date when the part would be in (12/21) so after a few days of thought I reordered the part and was told the part would be available the beginning of January.
So I reordered about a week ago and have since received two notices that the part is delayed and back ordered. I will continue to follow up and hopefully get the part by the beginning of January. I have sent two emails trying to get information and have had no response. If I am not assured of getting the part in the next thirty days, I will cancel and get a new dishwasher.
I would tell anyone who asked that under no circumstances should they buy a Sears/Kenmore product. I ordered the part initially on 9/28 and have been hand washing dishes for 2 1/2 months. Not sure how they can continue as a functional company.
I was told if I had bought an extended warranty, they would have provided the part or a replacement dishwasher immediately. That is all well and good but it seems as though if you don’t buy an extended warranty, you should still be able to get a part in a reasonable time.
- Good price and product
- Horrible service
Preferred solution: Deliver product or service ordered
User's recommendation: Forget Sears
Washer
Fraud
Trying to retrieve a receipt.
User's recommendation: Hang on to your receipts on major purchases.
NEEDED A REPLACEMENT CARD FAST AS I'D LOST IT IN MY HOUSE. COULD NOT GET TO A LIVE PERSON AND NOT WANT TO MAKE ANY CHANGES TO THE ACCOUNT. WAS ON THE PHONE FOR ALMOST AN HOUR WITH NO RESULT. LUCKILY
Since our package was delivered to some one else , Sears has promised to send us a new shipment of my ordered items.I am waiting to see if Sears keeps its promise.
User's recommendation: These incidences happen , research the reason.
More cash registers needed!
- Nice sales items for christmas
- More cash registers needed
Report very poor servace
Preferred solution: Let the company propose a solution
Delivered item arrived damaged
Preferred solution: Let the company propose a solution
Refrigerator freezer on the blink
Preferred solution: TImely repair
Points and bbgrill
- Nice place
- Bad reward points and no grill refund yet
Bad expereince with purchase
- Prices
- Delivery - no delivery
Preferred solution: Price reduction
Mattress recycle charge
Need to know time of delivery
Warranty woes
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Your in for a real treat they will reschedule that date when it comes. Finally they will get there install the part and it still will not work.
Throw it out and buy a new whirlpool from Lowe’s. You will save yourself a big headache