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About fifteen years ago Sears ruined a floor of mine installing a washer improperly, they did nothing about it. Now I am stuck with twentyfive dollars of shipping fees because they won't let me cancel a part order.

They said it was in the agreement, but the agreement was read so fast I didn't understand.

Partly my fault, but really, what does it cost to cancel an order. I am not happy, I was given an explanation that they fulfilled their part of the bargain by listening to me and taking my order, ARE YOU SERIOUS, SEARS YOUR LISTENING COST ME $25 BUT IT WILL COST YOU A LOT OF MY BUSINESS!

Company wrote 0 public responses to the review from Dec 29, 2009.
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Every big company thinks, "you are replaceable." no big company cares. if they lose one, another one will come along.

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